Is the Wifi 6E support team alive?

[Forever-On-Hold]

I have spent four hours on hold for the team that supports the 6E wifi routers. Nobody on other support teams can tell me how long their wait time is - or if they are answering their phone at all.

I am concerned that this team might be MIA. Did everyone quit? Was there a natural disaster? Perhaps their internet has been down for days?

I hope someone at Netgear can find a way to reach them to see if they are all OK. It is very concerning for a company to lose all contact with one of their departments for days on end.

[FURRYe38]

Open a support ticket here if you need too:

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/about/contact-us/

We don't get status on NG phone support people.

If you are having a problem, maybe we can help you here in the forums. It's free.

[plemans]

Are you having an issue? We're more than willing to help and there's quite a few of us on here with 6ghz devices. 

But details on what issue you're having help us to help you.