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Re: Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!

Kitten00
Follower

Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!

I just bought this new wifi 6 router a few weeks ago and now my wifi keeps disconnecting or rebooting..... How many of you are still having the same issue? How is this going to be solved? Return and replace? Need a better router with stable wifi connection.. Any suggentions?

Model: RAX120|Nighthawk AX12 12-Stream WiFi Router
Message 1 of 5
FURRYe38
Guru

Re: Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!

Netgear has set up a community forum specifically for the NightHawk RAX WiFi 6 Router products. Most of the people who watch that forum are more likely to have experience with NH router products and know how to work it better than those of us who follow this router forum. Might be more likely to find someone who has a solution if the question is posted there:
https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/bd-p/en-home-routers-nighthawk-wif...


Please use this link to the main forum product list to review and choose where to make your posts. 
https://community.netgear.com/t5/NETGEAR-Forum/ct-p/en-netgear


Thank you.

Message 2 of 5
plemans
Guru

Re: Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!

What firmware is on the router? 

What modem/gateway is it connected to? 

Is it only the wifi impacted? Do wired devices drop? 

Have you noticed if its isolated to the 2.4ghz of the 5ghz band? 

When it disconnects what actually happens? does the wifi stop broadcasting? Does it connect but say "connected, no internet"? Does it see the ssid but not connect at all? What actually happens? 

Is it all wireless devices or only a certain few? 

Since its new, there was probably a few updates that were  pushed through during setup, did you ever try factory resetting and reinstalling it? 

 

Message 3 of 5

Re: Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!


@Kitten00 wrote:

I just bought this new wifi 6 router a few weeks ago and now my wifi keeps disconnecting or rebooting..... How many of you are still having the same issue? How is this going to be solved? Return and replace? Need a better router with stable wifi connection.. Any suggentions?


@plemans has asked the key questions. What sits in front of this router.

 

I set in only to ask what you mean by "my wifi keeps disconnecting or rebooting"?

 

Which is it?

 

Take us through what goes on and what you see.

 

Does this happen on every wifi client? What do the LEDs on the router look like when this happens.

 

But first answer @plemans questions.

 

 

Message 4 of 5
dcinca
Apprentice

Re: Netgear Nighthawk Rax120 Wifi 6 router connection issues. Wifi keeps disconnecting!

The most stable firmware is v1.0.1.108.

 

the second choice is V1.0.2.136 (A random reboot about once a week).

 

I am not sure it's the same for rax120 v2, but you should try.

Message 5 of 5
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