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Forum Discussion
Netgear Rax200 dropping wifi
Hi! I'm experiencing some tricky issues with my RAX200 router's WiFi and I could really do with some advice from better informed members of the community! To clarify, I have a 1GB internet conne...
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
What OSX version are you using?
What channels are you using? Auto? Try Auto and 48 on 5Ghz. Or try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?
Mac should be taking advantage of 5Ghz always.
Set 20/40Mhz Coexistence to 40Mhz only.
Thanks for your suggestions!
- The current firmware version is V1.0.10.140_1.0.79. I can confirm that before updating to this, I still had this problem.
- I'm using is the Virgin Media Hub 4 router in modem-mode. (here's a website that contains its specs)
- OSX version is version 11.6.5 macOS Big Sur, but I'm going to update to Monterey today, as it just got approved by the company I work for.
- For channels I have been using auto. I'll try both of your suggestions!
- I have a few neighbours nearby, but not super close. I live in a detached house, but I could probably pick up a couple of neighbours WiFi signals. I've lived in apartments before where this hasn't been an issue with many more neighbouring wifi signals, so my assumption is that it's okay! I also didn't have this problem in the same home with my old WiFi-5 router.
- I was previously using 5Ghz for my Mac but getting the same problem. I only moved to 2.4Ghz in an effort to rule things out, but it hasn't helped, unfortunately!
Sorry on the delay in getting back to you. I don't know of a good way to test the stability of my line quickly. It's most noticeable when I'm on Zoom, which isn't always. If you have any suggestions on how to quickly test something like this, I'd really appreciate it!
It's worth clarifying that some of the issues with streaming services that I've had are present on other devices as well. I just notice it on my MacBook the most because it's where I spend most of my time.
A quick update on this. With some Googling, I've learned how to run a ping test. While pinging 8.8.8.8, I consistently had Request timed out coming every few pings while using the above suggestions for my config, so I think the issue may still be present, unfortunately.
Is this ping over a wired or wireless connection?