NOTE: Nighthawk app or the routers web page may not report seeing new FW updates. NG may not push this to there auto update services immediately and may activate the newer FW update being seen on there auto update services at a later time. User will have the choice to manually update if you want too.
To Manually update FW on the router if this isn't seen on the routers web page:
NOTE: Use a wired PC and web browser to update router FW. If continued problems are seen after a FW update, it's recommended to try a factory reset and setup from scratch with out loading any saved configurations from backup files.
Re: New - RAX42/43/50/54 V2 Firmware Version 1.1.3.18 Released
I switched to the RAX54Sv2 from the RAX54S because I was losing IPv6 connectivity every three to four weeks, I have Comcast with vCMTS. It seems I have gone from the frying pan to the fire since I now lose IPv6 every week. I have been working with a chief Comcast engineer to resolve this problem. He suggested I also put in a ticket to Netgear. So far Netgear customer support has been very bad. I explained the problem and the customer support person (written) and the then responds by asking me a question about something I already answered. I then get transferred to another support agent who incorrectly reads my written responses. It appears Netgear is not training their customer support people to take the time to read my responses or they have such a large workload that they do not have the time to read it.
Re: New - RAX42/43/50/54 V2 Firmware Version 1.1.3.18 Released
Every time I get a response from Negear it is from a different first line agent. They seem to be following a script. Wth the help a top Comcast engineer we have identigied the problem with vCMTS and IPv6 disconnecting about every week. We need Netgears help in resolving the problem and I even forwarded to Netgear the findings of the engineer with a request for a supervisor to get involved. Dealing with Netgear so far has been very frustrating!
Every time I get a response from Negear it is from a different first line agent. They seem to be following a script. Wth the help a top Comcast engineer we have identigied the problem with vCMTS and IPv6 disconnecting about every week. We need Netgears help in resolving the problem and I even forwarded to Netgear the findings of the engineer with a request for a supervisor to get involved. Dealing with Netgear so far has been very frustrating!
