Hey everyone I recieved the new virgin media hub 5 (I previously had the 3) it’s connected via Ethernet to my NG router upstairs but now my NG router seems to give no wireless signal? Everything hardwired into it is fine, any help on how to fix this? Thank you!
Has a power off for 1 minute then back ON with the ISP modem and router been performed since last update? Be sure to restart your network in this sequence: Turn off and unplug modem. Turn off router and computers. Plug in and turn on modem. Wait 2 minutes for it to connect. Turn on the router and wait 2 minutes for it to connect. Turn on computers and rest of network.
Hey I put a post earlier in the virgin forums regarding the problem with virgin hub 5 and Netgear router and just got a reply stating virgin media have nothing to do with Netgear.
@Jamiemc24 wrote: Hey I put a post earlier in the virgin forums regarding the problem with virgin hub 5 and Netgear router and just got a reply stating virgin media have nothing to do with Netgear.
So what?
There are Virgin users who have connected Netgear routers to their network. I just checked.
Most of these forums have other users who are happy to help each other to sort out problems.
This place has nothing to do with Virgin, but we will happily help if we can.
Thank you and I agree with you. I was hoping to get help on the virgin forums earlier but it was disheartening getting a reply saying we’ve nothing to do with Netgear.
Of course they would say that. They don't want to help or support anything beyond there equipment. They do know if bridge mode is supported or not on there equipment. You'll find mostly those responses from level 1 support agents. Level 2 or higher may help more but who knows.
NG can say the same thing as well.
So ya, give the suggestions a try. Should be able to get something going.
@Jamiemc24 wrote: Thank you and I agree with you. I was hoping to get help on the virgin forums earlier but it was disheartening getting a reply saying we’ve nothing to do with Netgear.
I don't know what you asked for, and how you went about it. It it took me less than a minute to find useful comments and advice on the new (?) Virgin superhub and Netgear routers.
The way to go about it is to ask clear questions with as much detail as possible and to avoid boilerplate text that as often has nothing to do with the question in hand.
I’ve factory reset the router as I never done the initial set up it was the guys who originally done the cabling for me and I didn’t know the answers to the security questions - I’ve done the set up wizard and named my network upstairs but the way it used to be setup on the old Virgin Media Hub it used to transition from the downstairs router to the upstairs router depending on where in the house you are. The way I’ve set it up now is the router upstairs seems to be a totally different name to the downstairs router if that makes sense. Is there anyway to set them up so you can transition between both depending on how strong the signal is? Thank you.
Not really recommended but if you give same SSID name and PW between both systems, however set channels on each unit to far apart channels on 2.4Ghz and 5Ghz, might work ok.
I’d essentially want the NG router to act as a wireless access point, I’m sure that’s the way the guys had it set up on the old hub - is it able to do that?
