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Night Hawk AX4 won't connect to internet without static IP
Following a power cycle of my modem and RAX35 router, I can't seem to get the router to properly connect to the internet. I think I may have narrowed down the issue to the DHCP server, but I'm not a ...
Got the opportunity to try this again. Went through my whole house and turned off and unplugged every internet-capable device I could find, from Roku sticks to my PS4 and all cell phones. (I was disconnecting all LAN connections every time before, but I thought I might as well just completely unplug the PS4 and smart TV.)
I first tried just another power cycling, to no avail.
I then powered off the modem, and powered it back on and waited for 2 minutes. I then powered on the router and did a factory reset. After the router re-booted, I was able to connect to the default network and reach routerlogin.com. The issue is now resolved. Devices are being assigned an IP address as they should be, and can connect to the internet without needing to set static IPs.
Dylanhierocles, to clarify, did the RAX35 function properly prior to the event in which your “internet connectivity died”?
Yes, it had been working perfectly since I bought it on Black Friday 2019.
I don’t know if this might help solve the mystery, but there was something weird that happened after I power cycled both the modem and router. While none of the other devices would connect to the internet, my work laptop *could* until I disconnected from my corporate VPN. (When I did that power cycle, I neglected to turn off all the devices connected to the network at the time.)
I don’t know if this might help solve the mystery, but there was something weird that happened after I power cycled both the modem and router. While none of the other devices would connect to the internet, my work laptop *could* until I disconnected from my corporate VPN. (When I did that power cycle, I neglected to turn off all the devices connected to the network at the time.)
You said earlier,
This definitely isn't an order of operations issue.I am not convinced, especially after reading this :
dylanhierocles wrote:
... there was something weird that happened after I power cycled both the modem and router.Your reason for dismissing the order doesn't add up either:
My Linksys router is working out of the box. It's an issue specific to the RAX35. For some reason, it's not assigning connected devices an IP address. Not even LAN connections work.
It tells us nothing about the network boot order.
Maybe you have done things in the correct order. That isn't obvious to me.
Why is this important? Because devices on the network take the lead from each other. What the router does during boot depends on what happened during the modem's boot process.
Throwing a VPN into the mix will only complicate the process.
I got the similar problem while starting the first set-up of my router. After I do the "factory reset" with patience waiting for the LED lights returned to normal. I could do the setup correctly, and all the attached devices could access the internet.
However, I fould the router would drop the connection of internet occassioanl for a few second. It is so tricky!!!!!
- owenico: I had tried a reset before, but not while powering down all devices with WiFi. I’m going to attempt combining both a reset & power cycling in the correct order and report back if that works.
- I’m not sure I understand the helpfulness of your post, here. Even if the initial problem *was* caused by an incorrect power cycle order, your suggestion to power cycle in the correct order doesn’t solve the issue.
The VPN was not active during the last power cycle/— that laptop was never turned on. I have 2 laptops, 1 desktop, and 1 iPhone that all use WiFi. All of them were turned off when I did the power cycle as you suggested, in the order you posted. The problem persists, so the answer can’t be in the order of cycling.
dylanhierocles wrote:
I’m not sure I understand the helpfulness of your post, here. Even if the initial problem *was* caused by an incorrect power cycle order, your suggestion to power cycle in the correct order doesn’t solve the issue.
The VPN was not active during the last power cycle/— that laptop was never turned on. I have 2 laptops, 1 desktop, and 1 iPhone that all use WiFi. All of them were turned off when I did the power cycle as you suggested, in the order you posted. The problem persists, so the answer can’t be in the order of cycling.This was not obvious from your previous messages. I went through them all again carefully to see if I could work out exactly what had gone on. No luck.
The exact details are important. You may know what happened, but the rest of us are left guessing.
