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Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

Kojootti_
Aspirant

Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

I recently purchased a router to set up in my apartment and have come across an issue.

My wifi will randomly cut out every 15-45 minutes, no matter if I'm using wired connection via an ethernet cable or a wireless connection with my labtop's wifi card. It happens usually when there's a "load" on the connection when I'm online gaming. I tried multiple methods from updating drivers, screwing with DNS and IPv6 usage but none of that seems to work. Does anyone have any ideas?

Message 1 of 8
Kitsap
Master

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues


@Kojootti_ wrote:

I recently purchased a router to set up in my apartment and have come across an issue.

My wifi will randomly cut out every 15-45 minutes, no matter if I'm using wired connection via an ethernet cable or a wireless connection with my labtop's wifi card. It happens usually when there's a "load" on the connection when I'm online gaming. I tried multiple methods from updating drivers, screwing with DNS and IPv6 usage but none of that seems to work. Does anyone have any ideas?


A couple of basic questions.  What is the model number of your router? Look on the label.  The AX1600 is a marketing value associated with speed. 

 

What is the brand name and model number of the modem/ONT that connects to the internet upstream of your router?  Again, look on the label.

 

When your Wi-Fi randomly cuts out, do you also loose internet connectivity via your Ethernet cable wired connection?

 

When your Wi-Fi cuts out, do you just loose access to the internet or do you also loose the connection to the router?

 

Is your radio frequency environment such that you have a lot of close neighbors that are also broadcasting Wi-Fi signals?

 

 

My setup: Xfinity -> Netgear CM2050V -> Netgear R9000 (Voxel V1.0.4.71.1HF)

Message 2 of 8
Kojootti_
Aspirant

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

The model is a RAX-5

 

I have no idea on the modem, I'm living in an apartment and my landlord provides the internet services but I do not have access to the modem or anything other than a single Ethernet port in my apartment.

 

I loose connection on both wired and wireless connections via the 5, 2.4, and Ethernet connections.

 

I do not loose connection to the router, its only to the internet.

 

There are multiple neighbors who have their own wifi setup aswell.

Message 3 of 8
Kitsap
Master

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues


@Kojootti_ wrote:

The model is a RAX-5

 

I have no idea on the modem, I'm living in an apartment and my landlord provides the internet services but I do not have access to the modem or anything other than a single Ethernet port in my apartment.

 

I loose connection on both wired and wireless connections via the 5, 2.4, and Ethernet connections.

 

I do not loose connection to the router, its only to the internet.

 

There are multiple neighbors who have their own wifi setup aswell.


A much better picture of your setup.

 

Do your neighbors suffer from the same random internet access cutting out?  It may help to ask.

 

When you lose internet access, does it return on its own after time or do you take any action like restarting your RAX5?

 

When you look through your router log, Advanced -> Administration -> Logs, there may be some indication of events before or after loss of internet access.

 

What is the firmware version number you have installed on your RAX5?

 

I have to ask, are you confident your Ethernet cord feeding your router is good?  Have you swapped it out with a different cord?

 

 

 

 

 

 

 

 

My setup: Xfinity -> Netgear CM2050V -> Netgear R9000 (Voxel V1.0.4.71.1HF)

Message 4 of 8
Kojootti_
Aspirant

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

No, my neighbors don't seem to have the same issues that I suffer from.

 

It turns right back on after about 5 to 10 seconds, which seems insignificant but its enough to boot me from video games or screw up my online learning sessions with my college. (The main reason why I care)

 

Firmware is V1.0.3.28_1, which according to Nighthawk is the most recent version.

 

Both my ethernet cable from my labtop to my router and from my router from the wall are both strong connections so I do not think that is the issue.

Message 5 of 8
Kitsap
Master

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues


@Kojootti_ wrote:

No, my neighbors don't seem to have the same issues that I suffer from.

 

It turns right back on after about 5 to 10 seconds, which seems insignificant but its enough to boot me from video games or screw up my online learning sessions with my college. (The main reason why I care)

 

Firmware is V1.0.3.28_1, which according to Nighthawk is the most recent version.

 

Both my ethernet cable from my labtop to my router and from my router from the wall are both strong connections so I do not think that is the issue.


Something is amiss with your firmware version.  The Nighthawk mobile application and the firmware update feature in the user interface are neither one reliable to determine the most recent firmware version.  When you go to the Downloads section at the top of this page, and feed in your router model number (RAX5) it will take you to a page to download the most recent firmware version.  This is V1.0.2.26_1.  Please verify both your router model number and your firmware version as they do not match.  Is your current firmware the original out of the box version your router came with?  Have you updated the firmware?

 

What is the category type of your Ethernet cables?  Having a strong Ethernet connection is one thing, but having a sustained strong connection is something else.  Your Ethernet cables should be Cat 5e or better.  Cat 6 is recommended.

 

In your original post you mentioned DNS and IPv6.  Are you presently using the default DNS from the ISP?  What other DNS did you try?  Do you have IPv6 enabled?  If yes, what connection type is selected?

 

Have you checked with your laptop computer OEM to see if the Ethernet port drivers are current?

 

Are you running a Windows computer?  Which version?

My setup: Xfinity -> Netgear CM2050V -> Netgear R9000 (Voxel V1.0.4.71.1HF)

Message 6 of 8
Kojootti_
Aspirant

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

The ethernet cable running from my labtop to the router is a CAT5E cable from the box, the cable running from my router to the wall is a CAT6 cable I picked up from target.

 

My firmware was at V1.0.3.28_1, but I manually uninstalled this and reinstalled V1.0.2.26_1 using the advanced controls, still no better results as the internet still cuts out almost like a clock every 5 to 10 minutes.

 

The ethernet drivers on my labtop are current, as this issue doesn't only plauge my wired connection but also my wireless connection aswell when I use my labtop's wifi card instead.

 

I have IPv6 disabled and IPv4 with a strong connection.

 

 

Message 7 of 8
Kitsap
Master

Re: Nighthawk 4-Stream AX1600 WiFi 6 Router Connectivity Issues

Not knowing what system/hardware is connected upstream from your router is definitely a handicap.

 

In your router settings, Advanced -> Setup -> WAN Setup, you should find an checkbox to disable SIP ALG.  It can have a negative impact on VOIP phones and video connections.  For test purposes, recommend you disable SIP ALG and check to see how it goes.

 

Also I would suggest you enable IPv6 with the automatic connection type or with DHCP.  Maybe you have already done this, I don't think you shared the results.

 

Within Windows Control Panel, there are troubleshooting tools available.  On Windows 10, there is one for incoming connections and one for internet connections.  These may find something in your computer settings.

 

 

 

 

 

My setup: Xfinity -> Netgear CM2050V -> Netgear R9000 (Voxel V1.0.4.71.1HF)

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