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Nighthawk A12 don't detect the HDD attach to the USB port

Lach
Aspirant

Nighthawk A12 don't detect the HDD attach to the USB port

Hello. I have a small problem with my Nighthawk A12 or RAx 120. Everything was fine until today I try to access to my files with my app ReadyCloud ( the same problem occurred when I use and web page readycloud.netgear.com)and I was surprised when I can't see my files. I can see the router Ax 12 but not my files because hdd attached to my router is Invisible. i have attach the Hdd WD to USB port 1 on my router.
There is no problem when I want to transfer my files through my home network. my PC can see HDD attached to the router. Thanks
Message 1 of 8

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Christian_R
NETGEAR Employee Retired

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hi Lach, 

 

May you try reverting to the previous firmware version and letting us know if there are any improvements. 

 

https://kb.netgear.com/000061718/RAX120-Firmware-Version-1-0-1-118-Hot-Fix

 

Christian 

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Message 5 of 8

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Christian_R
NETGEAR Employee Retired

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hello Lach, 

 

What firmware version is your router currently on? Have you had a chance to reboot the router? 

 

Christian 

Message 2 of 8
Lach
Aspirant

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hi. I update it with the last firmware 1.0.1.122. I restart the router but is the same. I think the last firmware causes the problem. The app and website readycloud doesn't detect the hdd attach to the router. Thanks
Message 3 of 8
Lach
Aspirant

Re: Nighthawk A12 don't detect the HDD attach to the USB port

When I go to the website and click on the router show No volume or USB disks
Message 4 of 8
Christian_R
NETGEAR Employee Retired

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hi Lach, 

 

May you try reverting to the previous firmware version and letting us know if there are any improvements. 

 

https://kb.netgear.com/000061718/RAX120-Firmware-Version-1-0-1-118-Hot-Fix

 

Christian 

Message 5 of 8
Lach
Aspirant

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Ok. I will. Thanks
Message 6 of 8
Lach
Aspirant

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hello. I downgraded the firmware from v 1.0.1.122 to v1.0.1.122 and now I can see my hdd, my folders and files. Looks like the problem is in the new firmware. So I hope the software developers get a note. Thanks
Message 7 of 8
Christian_R
NETGEAR Employee Retired

Re: Nighthawk A12 don't detect the HDD attach to the USB port

Hi Lach - Thanks for the update. I'll have the feedback forwarded to the product teams. 

 

Christian 

Message 8 of 8
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