× Introducing the Orbi 970 Series Mesh System with WiFi 7 technology. For more information visit the NETGEAR Press Room.
Orbi WiFi 7 RBE973

Nighthawk AX12 RAX120 V2 power loss


Nighthawk AX12 RAX120 V2 power loss

I've recently purchased a RAX120 V2 unit and I'm experiencing WiFi drop off several times a day. This is due to the RAX120 unit powering down and rebooting for no apparent reason. I'm using the power lead supplied with the unit so think I can rule out a bad supply being the issue. The only thing I have done during the set-up is to update to the firmware to V1.2.8.40.

Any help would be appreciated. Thanks

Message 1 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

What firmware are you on? 

I've seen some complaints of overheating, got an old laptop fan sitting around you could set it on to check?

Current setup: CM2000-> RBE973S-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/100mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

What is the first 3 characters of the routers serial number seen on the sticker in back? 


My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode  | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,

Message 3 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

The first 3 characters are 6K0

Message 4 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

I am having the same issue with the router restarting several times a day. Can I get the new beta firmware that supposedly resolves the issue?



Serial starts with 6JY

Message 5 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

Hello guys,

I also have that specific problem with my RAX120 v2:

Serialno: 6K0

Could I also please have the actual beta firmware ?

Message 6 of 8

Re: Nighthawk AX12 RAX120 V2 power loss

I have this same issue. I just bought the device, and it restarts with no logged event every day, often twice in 15 minutes. It may be somehow overheating or THINKING it's overheating. I tried to sign up for the beta firmware, but the thread is locked.


Can I request it as well?


Router Firmware Version V1.2.8.40
First 3 of Serial: 6JY

Message 7 of 8
Sr. NETGEAR Moderator

Re: Nighthawk AX12 RAX120 V2 power loss

Here is a link to a beta firmware that has fixes for the reboot issue. Please let me know if you have any other issues with this firmware https://ntgr.my.salesforce.com/sfc/p/#300000000xsV/a/8b000000lpfE/ewZuT7whqirNo5U_QG.WfrQU.h0pa5dqpb...


Message 8 of 8
Discussion stats
  • 7 replies
  • 4 kudos
  • 7 in conversation

Orbi WiFi 7