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Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

HiredGuns
Aspirant

Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

RAX120v2 (serial start with 6K0) constantly (at least once a day) drops the internet-connection. Wifi devices disconnect, hardwired devices loose internet connection. Both lights on top of the router are off (wifi and WPS), also the lights on front that light up when there is a connection. The whole process takes for a few minutes before things go back to "normal".

I have no close neighbours that can cause interference, tried several setups like only 2,4Ghz, only 5Ghz, different channels, no luck so far.

Message 1 of 9

Accepted Solutions
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Here is a link to the latest beta firmware you may want to try it and see if it fixes your issue. https://ntgr.my.salesforce.com/sfc/p/#300000000xsV/a/8b000000lpfE/ewZuT7whqirNo5U_QG.WfrQU.h0pa5dqpb...

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Message 6 of 9

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FURRYe38
Guru

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

https://community.netgear.com/t5/Nighthawk-with-WiFi-6-AX-and/New-RAX120-RAX120v2-Firmware-Version-1...

 

I recommend a factory reset and setup from scratch AFTER applying this FW. A complete pull of the power adapters for a period of time after the factory reset then walk thru the setup wizard and setup from scratch with a wired PC and web browser. Recommend setting the default DHCP IP address pool range to the following after applying and a factory reset: 192.168.#.100 to 192.168.#.200.
https://kb.netgear.com/24089/How-do-I-specify-the-pool-of-IP-addresses-assigned-by-my-Nighthawk-rout...

 

Message 2 of 9
HiredGuns
Aspirant

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Yep, read that on the forum the other day and tried it. Looked good for a few days and then it all started again

Message 3 of 9
FURRYe38
Guru

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Did you do the factory reset as well? 

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?

 

What devices do you have connected to the router? 

Message 4 of 9
HiredGuns
Aspirant

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Did you do the factory reset as well? 

Yes

 

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

I think it's a Genexis bridge, but I had no problems with a different router.


Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 

I used the LAN cable that came with the Nighthawk.

 

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and 40 to 48 channel on 5Ghz.

Auto, and several different channels, and only 2,4 or only 5Ghs


Any Wifi Neighbors near by? If so, how many?
No wifi near by. 

 

What devices do you have connected to the router? 

2 laptops, 2 smartphones, xbox, satellite receiver, windows mediacenter, TV, Pioneer receiver, 2 printers, Play-Fi speakers, BBQ.

Message 5 of 9
DarrenM
Sr. NETGEAR Moderator

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Here is a link to the latest beta firmware you may want to try it and see if it fixes your issue. https://ntgr.my.salesforce.com/sfc/p/#300000000xsV/a/8b000000lpfE/ewZuT7whqirNo5U_QG.WfrQU.h0pa5dqpb...

Message 6 of 9
HiredGuns
Aspirant

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Thx, I will try this tomorrow, and will let you know the result.

Message 7 of 9
HiredGuns
Aspirant

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

After 3 weeks still stable, so I think this did the trick 🙂

Message 8 of 9
FURRYe38
Guru

Re: Nighthawk AX12 RAX120v2 firmware: v1.2.8.40 dropping connection

Glad you got it working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...
Enjoy. 📡

 

Message 9 of 9
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