NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk AX4: DHCP Not Working - IP not assigned automatically
So, I have had this router for a few months now and I have had issues with wifi on numerous ocassions. At random, the router will begin to not distribute and assign ipv4 ip address for devices connec...
Thanks man. I'm having to do this daily. 🙄
If you have the same issue as me with your DHCP server, if you set the IP address of your device to a static IP and static DNS it worked for me. That would technically work but devices that I cannot set static IP addressess on would not be able to connect. Along with the fact that new devices temporarily trying to access my wifi would have to forego this tedious process just to connect, it is not acceptable from a brand and luxury product like Netgear is.
- No it's not. I expected more from the Support side also. Thnx for the work around. 😉
Today I received a response from Netgear. They are refusing to provide me support for this issue on the sole basis that I did not purchase from an "authorized Netgear reseller". I purchased it online from a person who longer wanted the router.
Not exactly what I would call good customer service. Regardless of where someone purchases your product, support should be available. Bottom line is that I have not opened, altered or otherwise changed how the product functions so reseller or not, support should be a given.
I am dissapointed in Netgear. I will be forced to purchase my next router from a different manufacturer that cares enough to support all the products they produce rather than only the ones sold by resellers deemed "authorized".
In the meantime, if anyone has any actual solutions they would like to share, please do!