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Forum Discussion
1appleluvr
Nov 24, 2019Guide
Nighthawk AX4: DHCP Not Working - IP not assigned automatically
So, I have had this router for a few months now and I have had issues with wifi on numerous ocassions. At random, the router will begin to not distribute and assign ipv4 ip address for devices connec...
Tommy1981
Aug 03, 2020Guide
I worked on my nighthawk AX4 router all day. I woke up 2 days ago to "internet may not be available" on my phone and the internet not connecting on my roku TVs. I called support and they said to try resetting the router and then use their app to update to the latest firmware. I update the firmware through my nighthawk app and went through all of the steps. This did not work.
Here is the fix:
DO NOT USE THE APP!!
I pulled out my laptop and went to their website. Netgear support. Downloaded the latest firmware. It is about 35mb. I installed this through the Microsoft edge browser. Typed in the router's ip address in my browser and used the tools on here to update it. It said that the router had the same firmware I was updating to. I still did it. This worked!! Fix the problem.
I called support back and he told me that updating over cellphone with cellular data is a bad idea.
Hope this helps you guys out!!
Here is the fix:
DO NOT USE THE APP!!
I pulled out my laptop and went to their website. Netgear support. Downloaded the latest firmware. It is about 35mb. I installed this through the Microsoft edge browser. Typed in the router's ip address in my browser and used the tools on here to update it. It said that the router had the same firmware I was updating to. I still did it. This worked!! Fix the problem.
I called support back and he told me that updating over cellphone with cellular data is a bad idea.
Hope this helps you guys out!!
Tommy1981
Aug 03, 2020Guide
Instead of going to Routerlogin.net just enter 192.168.1.1 into the browser. This is the default router ip address.