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Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Voymetra
Aspirant

Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Aloha from Hawaii,

The router I'm using is a Nighthawk AX4 RAX35 with firmware V1.0.3.62_1.0.1

 

I have tried to install 3 RING battery powered Stick Up Cameras to add to my 2 RING Wired Spotlight Cameras already installed.

 

The 2 Spotlight cams connect to my Nighthawk AX4 router with no problem.

 

The 3 Stick up battery cams are all having trouble connecting saying it is too far from the router which is only 2 feet away!

I've worked with RING's tech and we troubleshooted for 2 hours with no success.

RING sent me 3 new cameras and now they all still do the same thing!

 

The 2 RING spotlight wired cams are still chugging along with no problems with connecting to the Nighthawk.

 

I've tried using a guest network I created with no luck.

I've also looked at a discussion here to turn off AX in wireless setup to help but didn't work.

Anyone can help please.

Thank you!

 

 

Message 1 of 6
Christian_R
NETGEAR Employee Retired

Re: Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Hi Voymetra, 

 

Welcome to the community! May you try disabling Smart Connect in the router's settings. 

 

Christian 

Message 2 of 6
Voymetra
Aspirant

Re: Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Thank you for your help, but I'm a newbie at this. I looked around my settings on my Nighthawk RAX35 when I opened my browser  and I can't seem to find smart connect. Can you walk me through or provide a video or screenshots?

Message 3 of 6
Christian_R
NETGEAR Employee Retired

Re: Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

Hi Voymetra, 

 

My apologies, I meant traffic meter and not smart connect. I've included the user manual linked below and you may refer to page 60 on how to disable traffic meter. 

 

http://www.downloads.netgear.com/files/GDC/RAX35/RAX35_UM_EN.pdf

 

Christian 

Message 4 of 6
dba336
Aspirant

Re: Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

I am having the exact same issue with my Nighthawk AX4: RAX35 router.  I have a Ring Stick Up Cam that I cannot get connected to the router no matter the configuration I try or settings that have been suggested. Has a solution been found for this issue?

Message 5 of 6
Voymetra
Aspirant

Re: Nighthawk AX4 RAX35 not letting Ring Stick Up Camera to connect

I finally talked to another RING tech on a second call to customer service and the solution that finally worked was the Ring Chime Pro wifi extender. They sent me two of them to cover my large house and they worked! All three of my Stick up Cams connected right away.
Also, make sure your battery is at full charge. For some reason, it's hard for the Stick Up Cam to connect if the battery is at 75% or lower.
Hope this helps you.

Model: RAX40|Nighthawk AX4 4-Stream WiFi Router
Message 6 of 6
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