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Re: Nighthawk AX4 not connecting to internet
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@BrentW1975 wrote:
It’s not the modem. Never said it was the modem. but its part of troubleshooting. When this initially happened, I connected my old modem so my wife could finish her work presentation and it was successful.---do you mean old router? otherwise it would imply a modem issue.
I updated the firmware on the nighthawk,----did you actually update it or just check it? but I’m not very tech savvy so there are many things I searched on this community that are over my head.
Again, try manually reinstalling the firwmare to it. Make sure to do it with a hardwired connection and reset the router afterwards. Then follow the install guide.
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Re: Nighthawk AX4 not connecting to internet
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Re: Nighthawk AX4 not connecting to internet
What modem is it connected to?
Firmware on the router?
Power outaged are great at corrupting things (as you've found out).
What you can try doing is reinstall the firmware on the router, factory reset it, and then install it.
A reset only clears out old settings. If the firmware was corrupted by the outage, then reinstalling the firmware overwrites it and might fix it. Then just reset it in case an old setting was causing an issue and reinstall it.
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Re: Nighthawk AX4 not connecting to internet
I updated the firmware on the nighthawk, but I’m not very tech savvy so there are many things I searched on this community that are over my head.
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@BrentW1975 wrote:
It’s not the modem. Never said it was the modem. but its part of troubleshooting. When this initially happened, I connected my old modem so my wife could finish her work presentation and it was successful.---do you mean old router? otherwise it would imply a modem issue.
I updated the firmware on the nighthawk,----did you actually update it or just check it? but I’m not very tech savvy so there are many things I searched on this community that are over my head.
Again, try manually reinstalling the firwmare to it. Make sure to do it with a hardwired connection and reset the router afterwards. Then follow the install guide.
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Re: Nighthawk AX4 not connecting to internet
Thanks
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Re: Nighthawk AX4 not connecting to internet
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Re: Nighthawk AX4 not connecting to internet
what are the led's on it doing?
If you log into the router, what does the status page show for the 5g?
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Re: Nighthawk AX4 not connecting to internet
Thanks for all of your help.
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