Purchased the expensive RAX120 router. Issue with it constantly rebooting. Went through weeks of “Troubleshooting” and no fix. Netgear issued replacement (RMA) at my shipping costs. Got the replacement setup. Same issue. Constantly rebooting in the middle of tv shows, gaming, downloading. The device is unusable. Bought a different Wi-Fi 6 router from a different manufacturer. Set it up. Zero issues.
Netgear is knowingly selling a defective product and the only solution they offer is for me to pay more in shipping to get another defective product. It’s like stealing people’s money.
What Firmware version is currently loaded? What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.
What is the first 3 characters of the routers serial number please seen on the sticker in back?
@CSPA wrote: Purchased the expensive RAX120 router. Issue with it constantly rebooting. Went through weeks of “Troubleshooting” and no fix. Netgear issued replacement (RMA) at my shipping costs. Got the replacement setup. Same issue. Constantly rebooting in the middle of tv shows, gaming, downloading. The device is unusable. Bought a different Wi-Fi 6 router from a different manufacturer. Set it up. Zero issues.
Netgear is knowingly selling a defective product and the only solution they offer is for me to pay more in shipping to get another defective product. It’s like stealing people’s money.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
