We purchased the RAX40 just over 12mths ago and have had nothing but problems with it ranging from devices unable to connect, devices dropping out and poor internet download speeds, not to mention the problems with various firmware releases, ALL of which created new problems of their own, whether it be loss of functionality or inabilitry to access features.
Now we notice that there is a version 2 of the RAX40 bening referred to on the RAX40 Support Page for Firmware Downloads. We also note that Firmware version V1.0.3.88_1.0.1 does NOT support OFDMA, WPA3 or Smart Connect and Netgear state that if you want to use these features, you need to roll-back to Firmware Version V1.0.3.80 however, a link to this version of the firmware is nowhere to be found!
This is unacceptable and beyond disappointing, especially from a Company such as Netgear who claim to have superior domestic network products and set their RRP's accordingly. Should Netgear not feel the need to provide their "valued customers" with a satisfactory resolution to this debacle, it will be the last Netgear product of ANY kind that we purchase again, especially given that these issues were reported to Netgear Support whilst the unit was still in Warranty and not resolved.
I literally have given up on my RAX35 and calling the customer service just keeps disappointing me and there is no way to claim a warranty exchange for a faulty product... The admin here Christian_R in the forum was quite helpful but he is only one person who tries his best to take care of us all... I feel sorry for him but really grateful for his effort.
