NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

Xedous's avatar
Xedous
Aspirant
Dec 12, 2020

Nighthawk RAX45 randomly disconnects devices on wifi

Ever since I purchased the Nighthawk RAX45 I've had issues.  Every so often the router will decide that one of my devices does not need internet that day.  I check my Nighthawk app, no errors or me...
michaelkenward's avatar
michaelkenward
Guru - Experienced User
Dec 12, 2020
Xedous wrote:

I know it's not the device becaue I can turn on the hotspot on my phone and the device works perfectly. 

 

That proves nothing. We don't know what that device is, but some devices have  a habit of going into sleep mode. Windows is good at doing that. You have to dive into the settings to disable "sleep mode". Then again, I doubt if a treadmill has that issue.

 

I'm not saying that this is happening to you, just suggesting that you investigate other possibilities.

 

Have you tried troubleshooting? You might get some help here.

 

Xedous wrote:

I've done all updates that show on app.  Firmware - V1.0.2.66_2.0.42 

 

That isn't always reliable. Some updates won't show in whichever app you are using. A better guide is the support section for your hardware. This can show updates that have yet to reach the update server.

 

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

That page will also have any software, firmware and drivers for your device, if they exist.