Nighthawk RAX75 (AX8 AX5700) doesn't show connected devices on browser

[udish19]

Installed today a Nighthawk AX8 AX5700 as a gateway router with

Firmware Version

V1.0.3.102_1.0.48

Model version RAX75 from Costco

but is not showing attached devices at all on the browser (192.168.1.1).

The nighthawk app is showing devices on the "Device Manager" option.

Any ideas how to fix it?

Thanks,

[Christian_R]

Hi udishh19,

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

http://www.netgear.com/support/contact.aspx

Christian 

[MWiseman]

I have the same issue with the same machine (purchased in August at Costco so I've missed my window)... it has never worked but it wasn't affecting things and the iOS app did show the devices.  However, I want to setup some port forwarding, etc. and I would like to get it working.  

What are my options?

Product: RAX75

Serial Number: 69D2037JA0BE5

Country of Purchase: United States

Purchased on: 2020-08-09

Firmware:  V1.0.3.102_1.0.48