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Orbi WiFi 7 RBE973
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Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

Kaziganthi
Aspirant

Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

I am trying to get logged into my Nighthawk router, but every time I try to hit the local login page by IP from my computer, it redirects to https://accounts-qa.netgear.com/ with an Access Denied error. Netgear support refuses to help even though this seems quite apparent that they have messed up a firmware release. Their only response is to perform a factory reset.

 

I am able to login to the router with the Netgear Nighthawk app on my phone, but I cannot login from a computer.

 

Because of this, I can't even login to backup my config.

 

Does anyone have an idea how to resolve this so I can login to my router from a computer?

Message 1 of 6
FURRYe38
Guru

Re: Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

Try a different browser with the router disconnected from the ISP modem?

If this fails, you'll need to factory reset the router and setup from scratch. 

 

What FW version is loaded? Seems to be something in recent FW version. 

Message 2 of 6
Kaziganthi
Aspirant

Re: Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

Hardware Version RAX54v2

Firmware Version 1.1.4.2B

 

Neither Chrome nor Edge allow a login to work. Incognito Mode does not work either. 

A Hardware Reset may resolve the situation for the first login, but once the device is setup and configured again, it is likely to return to the same failure state because either the firmware will not be downgraded by a hardware reset, or if the firmware is downgraded by a reset, reinstalling the firmware update will reintroduce the same software defect. Since this failure is quite obviously a defect Netgear introduced, Netgear needs to release a firmware update to fix what they broke.

Message 3 of 6
FURRYe38
Guru

Re: Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

You'll need to Factory reset and setup from scratch and give that a try. Been others that have already posted about this and the FR has helped them. Same went for my RAX50v2 as well. I just checked it yesterday and I still have access it it's web page. 

 

FR does not downgrade or upgrade FW. Only clears out any user configurations or bad FW behaviors that maybe seen. 

You could downgrade the FW back to prior version. 

 

Otherwise, you'll need to make contact with NG support and let them know what your seeing.

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx
Then clicking on "Get answers about NETGEAR products before I buy" then clicking on "Networking for Home" then "Chat with us".

 

Good Luck

Message 4 of 6
cybot
Luminary

Re: Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

Try typing the following ip address into your browser window address bar: 192.168.1.1 if that doesn't work, try 192.168.0.1

Message 5 of 6
FURRYe38
Guru

Re: Nighthawk Router Login page redirecting to https://accounts-qa.netgear.com/

It happens on either IP address. Something in the newer FW code is causing this. Been passed to NG. 

Hopefully they'll fix it. 

Message 6 of 6
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