× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
× Introducing the new Orbi 770 Series Mesh System. To learn more click here.
Orbi WiFi 7 RBE973
Reply

Nighthawk ax4 RAX35 2.4 GHz not working

Td17
Aspirant

Nighthawk ax4 RAX35 2.4 GHz not working

I can no longer connect to the 2.4 GHz network. The 5g is working fine. I have firmware version V1.0.3.62_1.0.1. From my understanding this is the current version. The light on the router shows green for both networks. I have tried unsuccessfully to connect multiple devices to the 2.4 ghz.

How do I get the network back up?

Channel set to 11 (I have tried a couple others as well)
Message 1 of 4

Accepted Solutions
Td17
Aspirant

Re: Nighthawk ax4 RAX35 2.4 GHz not working

Thanks. The 2.4 GHz light was on. I ended up doing a factory reset. That solved the problem.

View solution in original post

Message 3 of 4

All Replies
Christian_R
NETGEAR Employee Retired

Re: Nighthawk ax4 RAX35 2.4 GHz not working

Hello Td17, 

 

May you confirm the 2.4GHz LED light status on the router. You may try rebooting or factory resetting the router to see if there are any improvements. 

 

Thanks,

Christian 

Message 2 of 4
Td17
Aspirant

Re: Nighthawk ax4 RAX35 2.4 GHz not working

Thanks. The 2.4 GHz light was on. I ended up doing a factory reset. That solved the problem.
Message 3 of 4
Christian_R
NETGEAR Employee Retired

Re: Nighthawk ax4 RAX35 2.4 GHz not working

Hi Td17,

 

Happy to hear! Take care!

 

Christian 

Message 4 of 4
Top Contributors
Discussion stats
  • 3 replies
  • 3044 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi 770 Series