Nighthawk rax40

[Senna79]

Please help, All we did was go into and change the password and now have limited access on our internet since last friday, I have called over 8 times and the worst service I have ever experienced with Net Gear. I have now reset the modem and router and still have limited acces and all we tried to do was reset a passord. Please help us get back online

[plemans]

1. you have the RAX40?

2. what firmware is on it? 

3. what modem/gateway is it connected to? 

[Senna79]

Yes I have he RAX40 connected to a Netgear modem 

I do not know about a firmware.

All I did was attempt to change a password and we have been down since last friday?? 

[Senna79]

Netgear Modem cm1000v2

[plemans]

Try a simple factory reset and reinstall? 

push and hold reset for 7-15 seconds while the router is powered on. 

then reinstall it

[RangerX]

You state that all you did was attempt to change a password and now have limited access.

This is could be an Operating System networking issue.

1. What spcific password did you change. For example: Router Admin password, Wifi password, etc.)?

2. What operating system(s) / devices are you using that are now with limited access since the password change?