Nitghthawk RAX120v2 ..can not activate ProSupport Card number purchased from Amazon with router

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Product:

Nighthawk AX12 AX6000 12-Stream WiFi Router (RAX120v2)

Firmware:

v1.2.8.40

OS:

Windows 11

The ProSupport activation number purchased with the product on Amazon does not work. I was advised by Netgear Support to:

"Contact Amazon about getting customer support for the modem, you bought the support card from them".

Nope.

Then , the other suggestion was "Return the ProSupport for a new one".

What?

Seriously?

[FURRYe38]

Something thats beyond forum help. 

You'll need to take this up with NG support.

Good Luck.