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Forum Discussion

Brjones505's avatar
Brjones505
Follower
May 31, 2021

Parental controls not working

I bought this router for the parental control and have my kids profiles set up with their devices assigned to them. I can see how much time they are using each day and i get notification when they hi...
Dubbz4life's avatar
Dubbz4life
Initiate
Jul 14, 2021
I'm having the same exact issues as you with the rax45, and more than likely anyone else that has this model. I bought one about a month ago and it had the same issue, so I returned it. I decided to try it one more time, hoping that I just had a defective unit and nope. It still doesn't work. I'm now on hold with tech support {20 minutes now) to see if there's actually a fix. Im sure this is a waste of my time and this thing will be going back again.
  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Jul 19, 2021

    Hello Dubbz4life,

     

    Welcome to the community! Were you able to get in touch with our support team regarding your issue(s)? 

     

    Christian 

    • Madbrad70's avatar
      Madbrad70
      Tutor
      Jul 20, 2021

      No, still have the same issue. My router is no longer under warranty so ill just keep using until im ready to buy a different brand.

      • Christian_R's avatar
        Christian_R
        NETGEAR Employee Retired
        Jul 21, 2021

        Hello Madbrad70, 

         

        What is the model number of your router? 

         

        Christian 

  • Madbrad70's avatar
    Madbrad70
    Tutor
    Jul 20, 2021

    Did you by chance get anything figure out with tech support?


    Dubbz4life wrote:
    I'm having the same exact issues as you with the rax45, and more than likely anyone else that has this model. I bought one about a month ago and it had the same issue, so I returned it. I decided to try it one more time, hoping that I just had a defective unit and nope. It still doesn't work. I'm now on hold with tech support {20 minutes now) to see if there's actually a fix. Im sure this is a waste of my time and this thing will be going back again.



     

     

     

     

    • Dubbz4life's avatar
      Dubbz4life
      Initiate
      Jul 22, 2021
      No. I spent literally an hour on the phone. I was passed around 4 TIMES and then the last person I talked to hung up on me when I told her I was having issues with parental controls. She also had confirmed my contact number but still never called me back. My guess is that netgear knows this is an issue and that there is currently no fix. This is the last time I will buy a netgear product. The last 3 units I've purchased all have had major issues and I've never had good experience with their customer service each time. Netgear at one time produced good products. Not so anymore.