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Orbi WiFi 7 RBE973
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Re: Performance issues with the CAX80

Paulie1201
Tutor

Performance issues with the CAX80

I purchased the CAX80 and I have had nothing but issues with it. The WiFi fails daily, and I am forced to reboot it. I never get my Gigabit speeds, even when I hardwired into the router. I am quick to blame Comcast, but all of the signs are pointing at Netgear. I never had these issues with my past Netgear routers; please fix these issues Netgear.
Message 1 of 8
plemans
Guru

Re: Performance issues with the CAX80

Do you have a screen snip of the cable connections page? And the modem logs? 

Those help check the connection. 

If you have any splitters, amplifiers, attenuators in your coax line, remove them. 

 

Also try logging into the debut page: should be ip address/debug.htm    so 192.168.1.1/debug.htm  (or whatever you set for the ip address)

make sure the "enable lan/wan packet capture" isn't checked.  

Message 2 of 8
Paulie1201
Tutor

Re: Performance issues with the CAX80

Attached is the screenshot of my cable connection page.  Also, I tried the debug page and nothing happened.  I unchecked "enable lan/wan packet capture."

Message 3 of 8
plemans
Guru

Re: Performance issues with the CAX80

your screen shot didn't tell us anything. You need the 32 channels downstream info, the upstream, and the ofdma channels and the logs. 

Message 4 of 8
Paulie1201
Tutor

Re: Performance issues with the CAX80

Here you go.

Message 5 of 8
plemans
Guru

Re: Performance issues with the CAX80

And you logs? 

What speeds you get hardwired? 

Are you using dfs channels? 

Is it all devices having issues? Just wired devices? just wireless devices? both? 

What settings are you using for your wifi? 

Message 6 of 8
Paulie1201
Tutor

Re: Performance issues with the CAX80

Hardwired I am getting 184/37.  All devices are having issues, wired, and wireless.  I am using Smart Wifi.

Message 7 of 8
plemans
Guru

Re: Performance issues with the CAX80

Sorry, the event logs, not just the logs. It shows the modem connections. 

Have you tried to have your isp re-provision it? I've had them send the wrong provisioning before. 

Message 8 of 8
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