NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
scottmmwood
Oct 25, 2022Aspirant
QoS on RAXE500 causes network dropouts
As the title said using a RAXE500 with QoS and downloading applications causes the network to that device drop out. this is using the latest firmware on windows 11 over ethernet with a 900mbps do...
- Oct 25, 2022
scottmmwood wrote:
As the title said using a RAXE500 with QoS and downloading applications causes the network to that device drop out.
Why are you using QoS?
As the title said using a RAXE500 with QoS and downloading applications causes the network to that device drop out.The speeds you quote – if they are what your ISP delivers – are well above the levels of around ~200 Mbps where QoS is useful.
If anything QoS could slow you down as the router's processors does its stuff.
QoS is for old services where you had to fight to get games to run fast enough.
Have your turned it off to see if the problem goes away?
FURRYe38
Oct 25, 2022Guru - Experienced User
What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 or CAT6A STP depending is recommended.
Are you using the 1Gb internet port or the multi gig port connection from the router to the ISP modem/ONT?
How do you have the QoS configured?
Most 1Gb and high speed uplinks are not in need of QoS features. QoS help benefit lower or lower speed ISP services.
- scottmmwoodOct 25, 2022Aspirant
Hey,
Thanks for the reply!
What Firmware version is currently loaded? V1.0.10.86_2.0.40
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? its FTTP using an Openreach box as i am with BT, not sure of the details
Be sure your using a good quality LAN cable between the modem and router. CAT6 or CAT6A STP depending is recommended.Using Cat 6E from OTP to the router and cat 5E (through the walls) from the router to desktop.
Are you using the 1Gb internet port or the multi gig port connection from the router to the ISP modem/ONT? using the 1gb port
Thanks
- FURRYe38Oct 25, 2022Guru - Experienced User
Wondering if you changed to the multi gig port with the ISP modem if it would still happen.
What kind of downloads or uploads are you working with? Large files?
Has a factory reset and setup from scratch been performed since last FW update?
- scottmmwoodOct 25, 2022Aspirant
Wondering if you changed to the multi gig port with the ISP modem if it would still happen.
i could try and see
What kind of downloads or uploads are you working with? Large files?
Steam updates and large OS files mainly.
Has a factory reset and setup from scratch been performed since last FW update?
No the router is almost brand new so that's not been done is there an advantage to that?
- michaelkenwardOct 25, 2022Guru - Experienced User
scottmmwood wrote:
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too? its FTTP using an Openreach box as i am with BT, not sure of the details
That could be the dreaded modem/router HomeHub combination that BT loves, and deters you from using it in modem only mode.
If so, you may have piled router on router, Not usually a good idea.
This explains some of the drawbacks.
What is Double NAT? | Answer | NETGEAR Support
It is often easier to use just one router and then to set up the second router as a wifi access point. Netgear advises this, as does just about every site you will visit.