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Question For The Superusers.


Question For The Superusers.

Superusers / Moderators, in other forums I've been a member on, (Automotive) the Moderators always had a direct line with the manufactures, especially when certain questions needed to be addressed.

Don't you guys have a direct contact with Netgear?  


I ask because when i look at the forums and all of the issues people are having, it appears that NONE of the issues are being addressed, and I've read a few angry posts.

Is Netgear aware of the issues people are having? 
Do they have people trying to address these issues / problems?


Message 1 of 3

Re: Question For The Superusers.

We can message them and sometimes get replies. But it isn't a for sure and sometimes a lot is user driven. 

So while I message to them might get a little more attention, it doesn't mean its going to get the problem resolved. 

And some of the time, the mod's will PM the user for contact info, ideas, etc. 

Current setup: CM2000-> RBKE963B-> Trendnet TEG-S380-> GS716T-> pi-hole
also in AP setup: RAXE500->EAX80
1.4gig download/50mbps upload from Xfinity
We’re members of the public helping out on our own time.
Message 2 of 3

Re: Question For The Superusers.

Wow!!! That's not good customer service. 


Message 3 of 3
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