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Orbi WiFi 7 RBE973
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RAX 35 not working

Universal_Fox
Aspirant

RAX 35 not working

I got this router around August 2021 and it was working completely fine until it stopped working, i was using it as a wifi extender since we dont use modems in my country. I've tried the reset button but it still doesn't work, i cant even get the IP address. The 2nd port led and the guest wifi led is on for some reason. firmware version is v1.0.4.102_1.0.1

Message 1 of 8
plemans
Guru

Re: RAX 35 not working

what happens when you push and hold reset? 

What does the power led do? 

Have you checked to see if the power supply was switched with another device? 

Message 2 of 8

Re: RAX 35 not working


@Universal_Fox wrote:

 i was using it as a wifi extender since we dont use modems in my country.


What do you mean by "wifi extender"? What connects it to the Internet?

 

The manual for the RAX35 makes no mention of "extender" mode. No reference to bridge or repeater modes either.

 

Do you mean wireless access point (AP) mode? It does support that.

 


I've tried the reset button but it still doesn't work

 

Remember. after a reset the RAX35 returns to router mode. You need to put it back into whatever mode it was in before the reset.

 


i cant even get the IP address.

 

What does that mean?

 

Message 3 of 8
Universal_Fox
Aspirant

Re: RAX 35 not working

@plemans 

nothing happens when i hold reset

the power led doesn't light up only the 2 led's i mentioned above do when ever i turn it on

and its the original power supply

Message 4 of 8
Universal_Fox
Aspirant

Re: RAX 35 not working

@michaelkenward 

i connected it to an existing wifi router

and i cant change the mode or connect to routerlogin.net to it

Message 5 of 8

Re: RAX 35 not working


... i cant change the mode or connect to routerlogin.net to it

What happens when you try to connect to routerlogin?

 

What did you mean in your first message when you said?

 

i cant even get the IP address

That could be the key to your problems.

 


@Universal_Fox wrote:

 

i connected it to an existing wifi router

 


Unfortunately, the official guidance is not as clear as it could be.

 

How do I change my NETGEAR router to AP mode? | Answer | NETGEAR Support

 



 

i connected it to an existing wifi router

 

Where did this existing router come from? How does that fit into the network?

 

Without full details of what you are doing it is hard to work out what is happening.

 

Add your RAX35 to another router and the default IP address of your existing wifi router, and things like www.routerlogin.net, can clash with the default IP address of the RAX35.

 

 

 

Message 6 of 8
Universal_Fox
Aspirant

Re: RAX 35 not working

@michaelkenward 

nothing happens because it doesn't connect to the internet, just says no internet

 

i think you can see the ip address of the router on network settings but since there's no signal you cant see it even with ethernet

 

i need to log in to routerlogin.net to change to AP mode

 

the existing router came from my service provider(SLTMobitel)

 

and I've already tried with a different router

Message 7 of 8

Re: RAX 35 not working


@Universal_Fox wrote:

 

nothing happens because it doesn't connect to the internet, just says no internet

 


 

You don't need an Internet connection to use routerlogin.net. (Or 192,168.1.1) That's the whole point. It is a local connection between you and the router.

 

I repeat, what happens when you try it in a browser?

 


@Universal_Fox wrote:

 

i think you can see the ip address of the router on network settings but since there's no signal you cant see it even with ethernet

 


When you write "no signal you cant see it even with ethernet" is there supposed to be a separate sentence there?

 

"You can't see it even with ethernet."

 

As to the "no signal" bit, even a router with no Internet connection should show up on wifi clients as a wifi SSID. That's how you are supposed to set it up with a Netgear app.

 

One way to manage the router would be to disconnect it from your network, and then to use a browser to connect to the SSID using wifi.

 

Where is this "network settings"? Windows?

 

Where in Windows? There isn't a single "network settings" that I can find.

 

If you can see an IP address for the router somewhere in Windows, then feed that into a browser.

 


the existing router came from my service provider(SLTMobitel)

 


That tells us nothing about the existing router. Does it have a make and model number?

 

Message 8 of 8
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