Re: RAX10 internet issues

darryl1020 · ‎2025-01-15

Hi all,

My netgear is unable to connect to my optus NBN after I had a storm last night. I have confirmed NBN itself is working.

How can I address this please

Refer to the photos attached

FURRYe38 · ‎2025-01-16

Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

michaelkenward · ‎2025-01-16

@darryl1020 wrote:

My netgear is unable to connect to my optus NBN after I had a storm last night. I have confirmed NBN itself is working.

How does NBN deliver the Internet to you? What modem/ONT/gateway? Is that still working?

Storms are an excellent source of electrical spikes that can kill electronic kit. No amount of protection will protect your stuff from a short sharp voltage spike.

Troubleshoot starting at the plug in the wall.

Just another user with time on their hands.

darryl1020 · ‎2025-01-16

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

michaelkenward · ‎2025-01-17

@darryl1020 wrote:

Thanks everyone, I have decided to return my unit via warranty and get another unit as I dont want to pay AUD150 for technical support from Netgear

Good luck there.

Warranty support isn't likely to cover storm damage.

Support here costs nothing, but you do have to provide a few more details and try some simple tests.

You may have to go through those hoops to persuade Netgear to issue an RMA.

Just another user with time on their hands.