RAX120 Router Random Disconnects

sditt Thanks for the info! Please let me know how you get on as I have the RAX120 coming Tuesday. Ideally if all goes to plan I will set up as norm with the latest firmware update and I just HOPE I dont encounter any issues.

Wouldnt it be nice for a premium product to just work straight out of the box and do what it is intended to do.

Jay

dj2819 I logged onto Amazon this morning to track my order and I thought seeing as I still have the option to cancel I will have a look at some of the Amazon reviews of the RAX120 and as expected... lots of disconnection issues and lack of support from Netgear. It was with reading these recent reviews I have cancelled my order and have therfore saved myself £360!!!!

I am very disappointed as I am a loyal Netgear customer and love their products but I cant risk top dollar only to get constant wireless disconnections and lack of support.

Being a hardcore Netgear customer I am unsure of what router to go for now?

Jay

The trouble with Amazon is you need to take the reviews with a pinch of salt. I've 2 RAX120's and they have been hassle free at both properties. 
ive also had good experience with customer services and working with LV2 all who have been great. Ok with covid it's all a bit up and down at the moment and that's across most customer services.

if you look at Amazon say I wonder how many bothered or realised about resetting the router after an update or checking the internet setting for always on. It's the same with the XR500 I owned, and I hate to say this but sometimes it's a miracle they manage to get online. Now I know not everyone is clued on on routers and that's fine but often or not the end users has some impact on the end results. 
If I had issues I would be the first to say what's going on but hand on heart I've had a good experience with the 120 and others have too. There maybe some with issues but I would have tried the 120 if I was you so you can see for yourself what it's like.

Newfiedrool "and I hate to say this but sometimes it's a miracle they manage to get online." lmao thats made me smile... your spot on with that sentence! Funnily enough, I have just had an automatic reply from Amazon to say my order cannot be cancelled as it has already been shipped. Due to recieve it tomorrow. Just out of interest Newfiedrool if you havent had any problems, what firmware version are you on and have you changed/tweaked any settings? Obviously with me not being able to cancel now, I would like a simple set up with no disconnections! 

Fingers Crossed. I will be sure to update this post with the outcome in the days/weeks to come.

Jay

I'm on 122 and I've just set the router up as simple as possible. No QoS, just as simple as can be. Turned off usb and ready share. 
I've all the AX features ticked not that it's many as the menu is quite straight forward. I don't use the app and I don't use Armor.

im on PPPoE and I had to check my internet settings as it defaults to dialup and I need to change that to always on. If let on dialup it goes to sleep and the internet drops so worth checking.

Ive turned off auto updates too so I can check myself as I always reset after an update. When yours arrives let it update and give it a good 6 to 7 mins to complete then do a reset using the rear pin hole method. The router takes a bit of time to fully boot up so it's best whenever resetting to give it time before setting up.

touch wood yours will be fine and up and running quickly. It's got great WiFi coverage too and if you have any problems just post away. 

I reallly really wish I had the luck you had Newfiedrool because I tried everything I could to keep the RAX120. Don't get me wrong its amazing when it works. However it does seem like with many users there is some weird firmware issue. I guess it has to do with out setups, location, interference, types of devices or something. Either way with full-time remote due to COVID its pretty annoying when you are working and also when you have to explain to your wife why you are spending hours trying to fix her Wi-Fi.

JayTG123 Since you bought on Amazon you at least have the safety net of returns so by all means try it out and hopefully it works with your devices and setup.

If not there are only few options that match up with the RAX120 I believe. Those are the ASUS GT11000 and Archer AX6000 (based on reviews I read of range and performance). However those are ugly as F.

I had really good luck with the Linksys Velop MX5/MX10. Worked straight out of the box. However not happy with the performance so I have the AmpliFi Alien coming Tuesday. It has better performance than the MX5. Will let you know how that one goes if you need another option. Also I use dongknows.com for his reviews/testing.

dj2819 Being delivered tomorrow so we shall see!!

I am praying for no problems. Wish me luck!

My RAX40 was picked up this morning by a local courier to go back to the supplier.

Jay

JayTG123 Any updates with the RAX120? Hopefully it worked for you.

My Amplifi Alien arrived yesterday and all setup now. It seems to work great and setup was easy. No disconnects and range is on par with the Velop MX5. I feel like the range is not as good in certain parts of the house (but almost) as the RAX120 was but it was so long ago so could be wrong.

If you need an alternative I could recommend either one of those products.

So far so good...given the frequency at which I was having the disconnect issues on the 118 level, I think I would have easily hit it multiple times by now if it was still present.  I'd say the 122 driver brings us back to stable.

There are plenty of other issues I'd love to see them address, like the exorbinent amount of white space in the UI and the requirement to use either static IP with your WAN or one of their support dynamic IP services in order to enable the VPN server (I have my own domain and url that is kept up to date by my NAS, why assume I *have* to do it through the router?).  But, at least it's performing well at it's primary function again.

Goodluck!

Hi all & dj2819 

Thanks for asking how I got on! Well as you know my RAX40 was picked up on Monday and I am awaiting a full refund. My RAX120 was supposed to be delivered yesterday but actually turned up around 2pm today. After re-wiring a new flat ethernet cable up the stairs (tucked under the carpet) I thought I will now open my Amaon delivery and set things up. Honestly, its only been on for about 2hrs now but everything went through on the app successfully, the firmware was updated to v122 and so far so good!!! excellent wireless range all around the house, both 2.4 & 5ghz. No disconnections as of yet but it is still very early days. I will obviously keep you updated on this post should anything happen or occur.

The router itself looks fantastic and it actally suprised me how much it weighs! I am yet to connect all my wireless devices but I will get the rest done this evening.

Jay.

In addition to the above, just run a speed test and I am getting 400mbs download and 40 upload over wireless!

Fingers crossed I dount encounter any issues over the coming days/weeks. Obviously I will keep you posted.

Jay

Hi all,

Just to let you know it has been two days now and everything is looking good. I did notice a couple of drop outs from my PC whilst working from home yesterday but nothing since. Love the RAX120 design, still early days but looks promising.

Jay

I experience, on my RAX120 router, continuous wireless disconnection problems, both at 2.5GHz and at 5GHz, of performance and sometimes even drops in internet connectivity. I have had the router for two months now and it is getting worse. Any solution or firmware update to solve? I have the V1.0.1.122.

robertoselmi Hello, really strange... I was experencing the same issues with my RAX80... luckily where it was still in warranty I sent it back to the store I purchased from for a full refund. I then purchased a RAX120 which was almost double what I paid for the original RAX80 but I know this doesnt help you but once I set up the RAX120 I have had no issues what so ever? I dont think Netgear really know other than to send you a replacement router and just try again. I am running firmware version V1.0.1.122 since last month when I purchased and no disconnections at all.

I would suggest contacting Netgear Support in the first instance... I was getting very frustrated with continuous disconnections especially as I am working from home and have been for the past 4 months now.

Good luck!

Jay

I think it ultimatly has to do with the type of network you have (devices, interference, etc) and if the RAX series agrees with it. I had 2 different RAX120s and both had the same exact issues so I don't think its a bad device. I really wish someone of the community would help. The forum posts for mesh unit disconnects had a Netgear moderator finally show up as ask for users with issues to direct message them to get their issue escalated. Wonder when (if ever) this post will get some of that attention.

Meanwhile I can't stop recommending the Alien router. It works great and their community is watched by engineers from the Ubiquiti team. Really nice to have a product where they take their customers seriously.