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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
I experience, on my RAX120 router, continuous wireless disconnection problems, both at 2.5GHz and at 5GHz, of performance and sometimes even drops in internet connectivity. I have had the router for two months now and it is getting worse. Any solution or firmware update to solve? I have the V1.0.1.122.
robertoselmi Hello, really strange... I was experencing the same issues with my RAX80... luckily where it was still in warranty I sent it back to the store I purchased from for a full refund. I then purchased a RAX120 which was almost double what I paid for the original RAX80 but I know this doesnt help you but once I set up the RAX120 I have had no issues what so ever? I dont think Netgear really know other than to send you a replacement router and just try again. I am running firmware version V1.0.1.122 since last month when I purchased and no disconnections at all.
I would suggest contacting Netgear Support in the first instance... I was getting very frustrated with continuous disconnections especially as I am working from home and have been for the past 4 months now.
Good luck!
Jay
I think it ultimatly has to do with the type of network you have (devices, interference, etc) and if the RAX series agrees with it. I had 2 different RAX120s and both had the same exact issues so I don't think its a bad device. I really wish someone of the community would help. The forum posts for mesh unit disconnects had a Netgear moderator finally show up as ask for users with issues to direct message them to get their issue escalated. Wonder when (if ever) this post will get some of that attention.
Meanwhile I can't stop recommending the Alien router. It works great and their community is watched by engineers from the Ubiquiti team. Really nice to have a product where they take their customers seriously.
- Yeah the Alien router is no joke. Just got 4 of the to get all my devices hardwired in every room. It has a feature where you can toggle Ethernet backhaul and connect them that way ( I am using MOCA setup to do that) and showing 940 mbps in every room hardwired. The only downside to the Alien is there is no WAN or LAN aggregation so 1 gig is the max you can get but it is a slick router. RAX 120 is still good. Hard to part ways with it.