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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
tikicoder wrote:
If support would like to talk about it I would be more than happy to go over it.
For a start, this isn't the place so get official support.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
If you do want help from other users, don't join in on the end of a conversation that has been going on for nearly six months (>200 messages and counting). start a new discussion with as much detail as possible.
FYI I did submit a ticket, please do not assume I haven't. It also would be very bad for support not to monitor the thread especially long ones like this as there is obviously an issue. They are hosting this community for a reason, and if they choose not to use it for what it is shame on them. If they are not using it as a tool to provide their internal team with insight, why not just send people to StackOverflow. I will leave it at that.
As far as making a new discussion, typically that adds noise why have 100 different discussion about the same thing. Eventually it will get solved and 1 thread makes it easier to get the answer. I was more posting what appears to have fixed my issue. as well. Then you get threads posting to threads and no one knows where anything is. Its easy to presume that if a new message is added that it is probably adding more information or a solution minus some noise but typically the last pages (1-3) always contain the answer once there is one.