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Forum Discussion
RAX120 Router Random Disconnects
Hey everyone, I know that I'm not the only one with problems on the Nighthawk WiFi 6 devices, but thought I'd post my most recent headache. My hardware consists of a Motorola MB8600 DOCS 3.1 modem w/...
tikicoder wrote:
If support would like to talk about it I would be more than happy to go over it.
For a start, this isn't the place so get official support.
You should know that this community is essentially a user-to-user venue with some input from a small band of Netgear techies.
Most of the answers come from fellow users who have no connection with Netgear. They just have a lot of collective experience and are familiar with the sort of problems that turn up here.
If you want "official" support then you should go through the right channels.
Contact Us | Support | NETGEAR
If you do want help from other users, don't join in on the end of a conversation that has been going on for nearly six months (>200 messages and counting). start a new discussion with as much detail as possible.
I have to agree with tikicoder. I spent a month trying to debug this issue and isolate the problem. Then I was forced to give up without a solution and contact support. After 4 of my tickets got closed (one was even escalated and closed without any input or response) I gave up and switched to the Ubiquiti Alien Router. If you just go to https://community.amplifi.com you will see how nice of a community they have with engineers responding to threads and posts.
Netgear has gotton too big to care about its users. They know if they pump out a product people will buy and they will make money. Sucks because I been loyal to Netgear for over 10 years and this is the state of affairs. Its not just this product. There are threads for the MR60 that I been watching with similar issues to us with the RAX120 and no help.
I have the same problem with internet connection for past few months or so, particularly after updating to newest firmware .122
The wireless connection to router still persist with all devices, but no internet connection is detected, and it happened every few days or once a week, All I had to do is physically power off/on the router and it is back to work again. Remotely reboot the router does not work but make the router more laggy with no internet connection or very slow internet speed.
Of note, th 2.4g wireless band only carry signal with max speed at 50-60 Mbps, either uploading or downloading. This really is the default problem with RAX120, even before the newest firmware update
I Can tell you this is what I had to do. Backup my current settings, do a hard reset. Roobot. Reinstall the latest firmware probably reboot, and then restore the settings.
After a couple days my issue seemed to go away.
I just tried your solution too, fingers crossed.