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In my case the router runs stable for a month without rebooting, but whenever I play videos on fire tv stick 4k max with plex, the router reboots on average every 20 minutes. Tested the same situation many times. But on apple tv 4k with plex to play video or movies did not encounter this situation.
Rax120 has rebooted 3 times after firmware 1.2.3.33-0315. First reboot happened in 3days without any change settings.Second reboot happened in less 24 hours. And after rebooting the router couldn’t back to work just a power led light stays(router will come back to work when I press the power button and turn on) Third reboot: Then I disabled 2.4G WMM the router rebooted after about 4 days but it at least could restart regularly.
The router restores factory settings and still has the problem of random reboot. I hope the engineers will pay attention to this problem and solve it in the new version of firmware. A router at this price shouldn't have such a low-level problem.
The beta firmware didn't work and Netgear keeps endlessly "troubleshooting" but won't RMA it. I've opened up a case with the Massachusetts Consumer Protection agency and am going to take them to small claims court to get my damn money back since they won't refund or replace it.
Either the latest firmware or the beta firmware cannot fix the reboot issue.
I'm not sure if it's a reboot because the internet connection was dropped and all LEDs except the Power are off. I will have to power off and then power it on again to reboot it to bring back the connection. This is so annoyed considering I spend the amount of money for the RAX120v2.
I have the European version of the router and after testing it, I can basically determine the problem: the wireless region is changed to Australia, and the problem of random reboots occurs. If the region is Europe, the reboot problem does not occur. For your reference.
Mine Rax120vw is made in Thailand and I’m in Taiwan. But my region has been set to America. There’s no way I can alter the region setting — don’t know why.
Beta version: RAX120-V1.2.3.33-0315.img. Did not solve the rebooting issue for me. Please let me know if there are any other beta firmwares I can try. Thanks!
Good morning... Did your router replacement to another model resolve your issue? I am receiving the constant reboots and wonder if I just swap a new unit or go to another product such as Linksys or TP Link. Well, during this message, my router decides to reboot, once again. Pray for me!!!!!
Ah I am praying for you, I know the pain! Everything I tried failed so I went for a different router from a different brand - I got Linksys Velop to up my chances with HomeKit compability and it works like a charm. Not a single restart from day 1.
Good Morning. I received a replacement of the Netgear RAX12 and unfortunately I encountered the same problem with random reboots with the new router. I did notice that when I approached 30 attached current devices (utilized or idle, i.e. devices, IOT's, etc.) the random re-boots would trigger. I can't be sure but suspect this may be a trigger event. Regardless, I thought it was time to move on and I replaced my Netgear with a ASUS router one month ago and I've not encountered any random reboots with the ASUS device.
Yeah, I fortunately "bit the bullet" and purchased a TP-Link AX6000 WIFI 6 (Archer 6000) router about 10 minutes ago (Amazon will have it here at my home between 5:00pm-10:00pm today, fingers crossed). NG decided that I had enough problems and will be sending me a replacement router. Once I receive it, look out store I purchased it from, it's coming back for a "Full Refund'!"
I have always used Netgear and am very sad to go, but got to say goodbye sometimes..... Farewell Netgear community, in a few hours, I will no longer be a part of this lovely community....
@jcassady88 same! I bought a RAX200 which honestly worked great, but I found find myself having nightmares of the support I received with the RAX120, so I've decided to return the RAX200. I honestly was not confident that if something went wrong with my new rax200, that I would receive proper support. So I've moved on to Asus. Farewell Netgear community. I'll still be on the lookout for a solution as I have a RAX120 that's currently a paperweight.
I am seeing the same random reboots, every few days.
I have a Netgear RAX120v2 running firmware version 1.2.3.28 connected to a Netgear CM2050V, both less than 20 days old.
The RAX120v2 and CM2050V are both connected to a APC UPS BR1500MS2, which is a sinewave, AVR UPS. These are the only devices connected to the UPS. That said, I don't believe that power fluctuations can be blamed for the reboots.
The device has WMM enabled for both 2.4 and 5 GHz. To quote Netgear's KB on WMM, "WMM is a subset of the IEEE 802.11e standard." I should not have to disable it to get rid of the reboots, and according to others in this thread, that doesn't solve the problem either.
This on top of the inability to disable WPS and other annoyances made me consider replacing it with another brand.
If you have the option to return the RAX and find a different RAX, I would recommend do this. This issue is known to NG and seems like it's taking longer than expected for NG to resolve this. No idea when it will be. So you might want to avoid this model and find something different.
I am seeing the same random reboots, every few days.
I have a Netgear RAX120v2 running firmware version 1.2.3.28 connected to a Netgear CM2050V, both less than 20 days old.
The RAX120v2 and CM2050V are both connected to a APC UPS BR1500MS2, which is a sinewave, AVR UPS. These are the only devices connected to the UPS. That said, I don't believe that power fluctuations can be blamed for the reboots.
The device has WMM enabled for both 2.4 and 5 GHz. To quote Netgear's KB on WMM, "WMM is a subset of the IEEE 802.11e standard." I should not have to disable it to get rid of the reboots, and according to others in this thread, that doesn't solve the problem either.
This on top of the inability to disable WPS and other annoyances made me consider replacing it with another brand.
What I like about this model is its Qualcomm CPU, which it more likely to be supported by OpenWRT, hopefully in a not so distant future.
I am debating myself what to do. Endure the reboots and wait for a solution. If I am just surfing the net, fine, if I am in a conference call, not so fine. Or go to another brand/model.
