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1. the built in speedtest on the router isn't the most accurate. we usually don't even recommend it over 500mbps because it rarely picks the best server
2. wifi isn't going to max out your connection. Or even get close. Plus AX speeds drop off quickly with distance. Not sure what link speed you're getting but actual throughput tends to be around 55-65% of what your link speed is. I've got the AX210 and on my routers, i get about the same speed as you do from wireless.
I haven't heard of any beta firmware actually fixing the problem. I thought I had it fixed when I changed my UPS to pure sine wave but the random reboots ending coming back (although less often). Only disabling the 2.4ghz WMM QOS makes this router fairly stable at the expense of much slower dummed down 2.4ghz wifi.
Before this update (this update/ latest version V1.2.3.28) I experienced random reboots of the router, clearing all logs and having to restart for about 5 minutes.
When the last update came out (V1.2.3.28), I experienced no issues until about 3 weeks.
After that, I seem to experience the problem when (certain) data-transfer is done.
I noticed it when:
I uploaded a file of +/- 3gb and
Friends coming over / devices connecting to the router + watching YouTube on TV
It seems to be that's a build-in safe-the-hardware protocol for whatever reason but, i agree with some posters that it seems to occur when the router is more busy, therefor maybe a caching error/ overload, memory error/ overload or CPU error/ overload. And / or could it be storage related?
Not trying to 'teach you a lesson' so to speak, it's just really annoying and it wasn't the cheapest router out there. That combined with some urgency for a stable connection is a real necessity at times.
Yes, been having this reboot issue since purchasing this very expensive router. I work from home so you can imagine how annoying it is when I'm constantly being disconnected during zoom calls etc. Netgear needs to resolve this soon. There is no excuse for them not to fix this issue on such an expensive supposedly powerful router.
Ah, I see. Well, i thought this was the latest, based on the beta, but ofc. i'm expecting they're still busy working on the fix and thus a new beta release.
Purchased the RAX120 in early May. The Wi-Fi router worked flawlessly for a few days then about 10 days into ownership of the RAX120 it started random reboots.
I followed all the advice in this community on this issue , disabled VMM for 2.4 GHz, purchase a pure wave surge suppressor. Non of these resolved the issue.
I contacted Netgear support and they were useless in helping.
I finally, returned the RAX120 got my $ back and then purchased a different Wi-Fi router.
It is shameful how NETGEAR denies a major defect with this model Wi-Fi router. There should be a recall.
Good luck everyone with your troubleshooting on this issue. Hope one day NETGEAR can resolve it. As for me I paid too much $ to mess around with a defective product.
I have solved the issue. It's 100% heat related. I went to the router debug page and set the exhaust fan to "Always On." I then placed the router on top of a 140mm computer case fan for added cooling. 6 days now without a single reboot and router now stays cool.
Is 6 days of uptime the longest you've had? If so that's not going to tell you much.
Ive thought I had it fixed before with a clean UPS power supply with like 19 days of uptime. But then I will get a reboot like once every 4 days generally always when I am doing something network intensive like streaming 4k video. Then it will stay up for another ~14 days, so its hard to tell if you really have a fix.
But I do know that with 2.4Ghz WMM ENABLED and a NON pure sine wave power supply the random reboots happen much more often for me at a rate of around ~8 times per day which is way worse.
The firmware def has a bug which needs to be fixed.
All I know is the thing was running hot. Ever since keeping it cool no issues. I know a heat dissipation issue when I see one. It was curious that the exhaust fan never seemed to come on regardless of it being obviously too hot. That I believe is a firmware issue. So until they fix it, setting fan to Always on and setting the router on top of an fan acting as an air intake seems to be doing the job.
Only 6 days, and is this the real reason? I doubt the heating issue in the beginning too. But I think it could be the firmware issue that needed to be fixed.
For the general design, if the machine is overheated, the CPU will usually lower its frequency to decrease the temperature.
Because it’s a soft reboot, and the machine can be working after the reboot. I guess the firmware triggers the soft-reboot under specific conditions.
Not only the constant reboot is breaking the viability of using this router, but V1.2.3.28 has been the latest official firmware update since when? November/December 2021? Other routers have been constantly getting updates, how many 0-day are RAX120 users being exposed just because this issue is not addressed?
I also doubt it's a temperature issue. I live in Sweden in a very stable temperature controlled apartment and I've seen the router reboot at 2am hours after most electronics in the house have been turned off by smart plugs.
As I said, I went to the router debug page as well and set the exhaust fan on the top to "always on." This combined with the 140mm fan underneath it has done the trick for me. Going on almost 2 weeks now solid.
