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RAX120 V2 Constant Random Reboots
The router reboots frequently sometimes every 30 minutes. I have noticed that the router reboots under heavy system load of +50% on the processor. The only way I have been able to drastically lesse...
- Installed beta firmware 1.2.3.33 on it and then turn fan on in debug.htm. Just check mark it , don’t click on apply.
And bought a cool pad from amazon $10 . 4 days in a row no restart and router works perfect.
Laptop Cooling Pad，ESGAMING Laptop Cooling Stand Laptop Cooler 10-15.6 Inch 2 USB Ports 2 Fans with Blue LEDs https://a.co/d/dXVVnxw
I have retired my V1 I got in late 2019, I beta tested the original which was even bigger (you can fit the current RAX120 inside the space for the wings and body on the beta RAX120 hardware), anyway I digress the RAXV120 (V1) never once had this reboot issue issue, and the only main difference is the chipset which has the same features and is only a small bump in numbers , I wonder if its a bad batch of silicon maybe? Just throwing out ideas, as only Netgear know the true number of complaints and forums only show those who have issues of course. Nobody comes online to say 'all working well' do they.
With all the issues recently with getting new SoC's the RAX120v2 should have been capable of UL and DL OFDMA but that was never added with the updated Hawkeye, it is identical in specs to the the version 1 in pretty much every other way except the original IPQ8074 was a 2Ghz CPU not 2.2 and didnt have WPA3, its almost like this was a customised chip for Netgear. In the UK it comes (or did) with a massive power brick, mine for the RAXE500 is the same size (huge) Earlier RAX120 v1's had coil whine until you turned on the router weirdly enough. My PSU for the RAX120 version 1 is a 'ADS-65MIA-19 19060-H' if that helps anyone.
It's very possible that the reboots could be caused by a hardware issue and that would be bad news for those of us still hoping for a solution.
Hey all, I received the RMA replacement. Fully expecting to have the same reboot issue. I was quite surprised and pleased when after unit booted and I entered setup with the browser to see I had been sent a v1 unit.
Set it up with my wifi network names and passwords. Been up for just 4 days now with no reboots.
I have seen a lot of negative comments on here regarding the support and I will say I was skeptical but I was just patient, replied with the information they requested and performed every step that asked me to take.Took about a week of going back and forth(mostly because I was busy with work and couldn't respond for a few days). I have to say I am pleased with how they handled the issue and the outcome.
Also I was expecting a brown box replacement but this appeared to be a new unit in full retail packaging including shrink wrap with all accessories. Also the power supply is the same as I received with the v2 that I returned.
What is the first 3 characters of the routers serial number?
Tiberius675a wrote:
Hey all, I received the RMA replacement. Fully expecting to have the same reboot issue. I was quite surprised and pleased when after unit booted and I entered setup with the browser to see I had been sent a v1 unit.
Set it up with my wifi network names and passwords. Been up for just 4 days now with no reboots.
I have seen a lot of negative comments on here regarding the support and I will say I was skeptical but I was just patient, replied with the information they requested and performed every step that asked me to take.Took about a week of going back and forth(mostly because I was busy with work and couldn't respond for a few days). I have to say I am pleased with how they handled the issue and the outcome.
Also I was expecting a brown box replacement but this appeared to be a new unit in full retail packaging including shrink wrap with all accessories. Also the power supply is the same as I received with the v2 that I returned.
v1 is 5VE
v2 was 6JY
Thank you. Yes, There are 3 sets of SNs for v2s, all others are v1s.
Thanks for confirming.
Tiberius675a wrote:
v1 is 5VE
v2 was 6JY
Looks like another month down the line and still no resolution from NG on the random reboot issue. Those in the USA with the router within warranty - have your requested hardware support to exchange for RAX120V1?
I was inspired to finally give do an RMA for my paperweight v2. Behold, like others I received a brand spanking new v1 unit. Set it up just like the v2 and 2 days no drops so far.
Couple of Notes. Power supply units are IDENTICAL. same model number and specs. Routers are also identical in size and shape, actually v1 seems a touch heavier. Left photos is the v1 and right photos v2. I'm hopeful the stability of the v1 will behave like the other v1 in our family.
How long is the warranty period? I purchased mine in April 2022.
For me, It was 1 year after activation. You Should Be Good. Took about 6 days from inquiry to router replacement at my door.
