Re: RAX120 V2 Constant Random Reboots

FURRYe38 · ‎2022-11-22

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What's the first 3 characters of the routers serial number that you have please?

@davidrbill wrote:

I have been battling this since purchasing as well. Netgear requested I update to the .40 firmware and do a factory reset afterwards, but it did not resolve the issue. They also requested I change the DNS server addresses to static with relevant addresses, and it also did not resolve the issue.

BaudNews · ‎2022-11-22

I've owned this router for 8 months now and have always had the random reboot issue through all the firmware versions. I sent a private message to DarrenM to request the beta/release candidate firmware and he graciously sent it to me last week for me to test and provide feedback.

Since applying the new firmware, I have nearly 5 days of continuous uptime without a single reboot. Before the update I was getting random reboots within 24 hours and never made it to 48 hours of continuous uptime. My router is located in a closet that stays warm (~90F ambient) and this heat is having zero impact on the router performance with no cooling accessories required. Everything is stock original including the power adapter and I'm even maximizing the throughput using a 5Gbps uplink.

I think the Netgear engineering team has really solved the issue with this firmware and hopefully they will be able to give it a GA release very soon if others are reporting the same successes without issues.

FURRYe38 · ‎2022-11-22

Glad it's working. Be sure to save off a back up configuration to file for safe keeping. Saves time if a reset is needed.
https://kb.netgear.com/24231/How-do-I-back-up-the-router-configuration-settings-on-my-Nighthawk-rout...

I recommend placing a USB Laptop cooler is recommended under the router. Keeps the router cooler and helps avoid heat damage over time.

Enjoy. 📡

@BaudNews

GMCbroMAN · ‎2022-11-22

Same issues, roughly same amount of time owned. And now I too have updated with Beta Firmware and 1st reboot was about 3 days after update, it was around 12pm which if that's the case doesn't truly affect me and I can definitely rest a little easier if it keeps it up. This seems to be the closest thing to a fix yet
Keep it up guys and I may just be able to stay on the NG Team.

FURRYe38 · ‎2022-11-22

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

What is the first 3 characters of the routers serial number please.

Did you factory reset the router and setup from scratch with out using any saved config backups from file?

Also change the default DHCP IP address pool range to .100 to .200.

Others have seen long past 3 days with out reboots. So you maybe seeing something else that's causing problems...Need to narrow it down more.

What devices do you have all connected?

Any Wifi Neighbors near by? If so, how many?

How is Basic and Advanced Wireless settings configured?

@GMCbroMAN wrote:
Same issues, roughly same amount of time owned. And now I too have updated with Beta Firmware and 1st reboot was about 3 days after update, it was around 12pm which if that's the case doesn't truly affect me and I can definitely rest a little easier if it keeps it up. This seems to be the closest thing to a fix yet
Keep it up guys and I may just be able to stay on the NG Team.

blakey84 · ‎2022-11-22

16 days on beta and counting…

mlm44 · ‎2022-11-22

Update: I have only had one unexpected reboot since installing the beta. The problem might be related to an Ethernet port on one of my PCs. I swapped out the RAX120 with my old router and could not reproduce the problem there, so something is still going on with the RAX120 but other than that it has been stable on the beta. Now on 12+ days after an initial 11+ days (so just one reboot over the past 23 days). Hoping the general release comes out soon to fix the other issues with the stats page not loading.

FURRYe38 · ‎2022-11-22

What's the ethernet brand and model#? Be sure drivers are up to date for that adapter. Might try swapping in a different adapter if you feel this could be an issue here.

@mlm44 wrote:

Update: I have only had one unexpected reboot since installing the beta. The problem might be related to an Ethernet port on one of my PCs. I swapped out the RAX120 with my old router and could not reproduce the problem there, so something is still going on with the RAX120 but other than that it has been stable on the beta. Now on 12+ days after an initial 11+ days (so just one reboot over the past 23 days). Hoping the general release comes out soon to fix the other issues with the stats page not loading.

David22066 · ‎2022-11-22

I tried using a laptop cooling pad with a fan. It didn't stop the problem but it seems it speeds up the rebooting process so that the wifi is not down as long. But I still have my router rebooting several times a day.

FURRYe38 · ‎2022-11-22

What is the first 3 characters of your routers serial numbers please.

Did you get ahold of the beta FW file for this yet?

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended.

@David22066 wrote:

I tried using a laptop cooling pad with a fan. It didn't stop the problem but it seems it speeds up the rebooting process so that the wifi is not down as long. But I still have my router rebooting several times a day.

mlm44 · ‎2022-11-22

It appears to be a hardware issue. Wiggling the connector in the jack causes the pins to short or open, which interrupts network traffic. Drivers are up to date.

The adapter is soldered to the motherboard, so no chance to change it out. It is a pint sized PC.

My point is that my old router doesn't seem to care, but the new one is more sensitive. I will find a way to resolve the PC issue separately. Otherwise the router has been fine on the beta.

FURRYe38 · ‎2022-11-22

Ok. Maybe the RAX is more sensitive.

So no adding of any kind of PCI card?

Does this PC have a USB 3.0 port by chance? If so, I would get you a USB to ethernet adapter, then you can stop using that onboard LAN port. I would avoid using it if it's shorting like that.

@mlm44 wrote:

It appears to be a hardware issue. Wiggling the connector in the jack causes the pins to short or open, which interrupts network traffic. Drivers are up to date.

The adapter is soldered to the motherboard, so no chance to change it out. It is a pint sized PC.

My point is that my old router doesn't seem to care, but the new one is more sensitive. I will find a way to resolve the PC issue separately. Otherwise the router has been fine on the beta.

DarrenM · ‎2022-11-22

Hello David

I have sent you a Pm.

Thanks

DarrenM

David22066 · ‎2022-11-22

What is a Pm?

FURRYe38 · ‎2022-11-22

Private message.

sonoranscout · ‎2022-11-23

Just curious…is there a newer firmware available than 43RC?

FURRYe38 · ‎2022-11-23

Nope.

Obsidian_ · ‎2022-11-23

I need to get my hands on that firmware because mine is doing the exact same thing. I previously had the R7800 and it was perfect. It could easily handle all 60 of my connected devices without issue.

Needed to upgrade my router up at my cabin, so I bought this and boy has it been a mess. It's fast and puts out a strong 5Ghz signal but it gets overwhelmed all the time and the internet just starts chugging, dropping down to horrid speeds until it finally just lags out or reboots.

It's dropping all connections too, wired and wireless. I have a two APs in my house that are wired in and I use those for my 2.4Ghz smart home stuff, on separate SSIDs.

I turned off WMM and that helped a bit but still losing connection/rebooting 2 times a day. I finally just turned off the 2.4GHz all together but it didn't help.

Could you please point me in the direction of the beta firmware. I was mainly running Voxel's builds on my R7800 and now that all that's available for this is stock firmware I'm cringing at my purchase.

FURRYe38 · ‎2022-11-24

What is the first 3 characters of your RAX120 serial number?

@Obsidian_ wrote:
I need to get my hands on that firmware because mine is doing the exact same thing. I previously had the R7800 and it was perfect. It could easily handle all 60 of my connected devices without issue.

Needed to upgrade my router up at my cabin, so I bought this and boy has it been a mess. It's fast and puts out a strong 5Ghz signal but it gets overwhelmed all the time and the internet just starts chugging, dropping down to horrid speeds until it finally just lags out or reboots.

It's dropping all connections too, wired and wireless. I have a two APs in my house that are wired in and I use those for my 2.4Ghz smart home stuff, on separate SSIDs.

I turned off WMM and that helped a bit but still losing connection/rebooting 2 times a day. I finally just turned off the 2.4GHz all together but it didn't help.

Could you please point me in the direction of the beta firmware. I was mainly running Voxel's builds on my R7800 and now that all that's available for this is stock firmware I'm cringing at my purchase.

Retired_Member · ‎2022-11-25

Hi,

Please, can I test this beta fw?, I just bought a rax120v2 and also have this random reboot issue, I opened a case on 2022-11-16 and they never mentioned anything about a beta fw, or be of any help what so ever.

Scaff · ‎2022-11-25

hi

can anyone send me the beta pls

FURRYe38 · ‎2022-11-25

@Retired_Member @Scaff

What is the first 3 characters of the routers serial number please.

Retired_Member · ‎2022-11-25

6K0

FURRYe38 · ‎2022-11-25

Thank you.

Alansin · ‎2022-11-27

Can i get the firmware? same problem in late 2022

Re: RAX120 V2 Constant Random Reboots