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Orbi WiFi 7 RBE973

Re: RAX120 V2 Constant Random Reboots

heat511
Aspirant

Re: RAX120 V2 Constant Random Reboots

I am also having the random rebooting issue.

 

Can I get the beta version PM'd to me?

Serial starts with: 6JY

ARRIS SURFboard SB8200 using Cox Communications

Message 551 of 707
FlyingLord
Aspirant

Re: RAX120 V2 Constant Random Reboots

Hello everybody.

I also have the rebooting problem with my Router.
My serial starts with 6K0. Is it possible to get the beta Firmeware as well? Or does anybody know when it will be a released?

Greetings

Message 552 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

@heat511 @FlyingLord 

Sent. 

Message 553 of 707
Alansin
Aspirant

Re: RAX120 V2 Constant Random Reboots

Same problem, random DCs share the FW please!!

As a side note I can’t connect my ps4
and when I connect the modem directly to the router, I can’t get any internet. So I have to connect the fiber-> router -> SFR modem -> RAX120v2 to be able have internet. I get good speeds but I have to have the 2 modems wired up

My SN: 6k0
What’s the version of the “beta” FW ?
Message 554 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

👍

Message 555 of 707
polemikus
Aspirant

Re: RAX120 V2 Constant Random Reboots

Guys I'm also having the random rebooting issue even on firmware version v1.2.8.40.
Can anyone please get the beta version to me?
My serial starts with 6K0.
Message 556 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@polemikus wrote:
Guys I'm also having the random rebooting issue even on firmware version v1.2.8.40.
Can anyone please get the beta version to me?
My serial starts with 6K0.



Message 557 of 707
polemikus
Aspirant

Re: RAX120 V2 Constant Random Reboots

For now router is connected to Netgear D8500 working as a modem. My ISP is Orange.
Message 558 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

Thank you. 

Sent


@polemikus wrote:
For now router is connected to Netgear D8500 working as a modem. My ISP is Orange.

 

Message 559 of 707
polemikus
Aspirant

Re: RAX120 V2 Constant Random Reboots

Thanks a lot. I'm starting to testing.
Did You saw it? Why there is no temperature information? Maybe that's the real problem?
Maybe the router just overheat?
Message 560 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

No that screen isn't officially supported. 

And you'll not see additional DEBUG information on the debug page with this loaded, this is expected. Should be all corrected with next official FW release. This is only a patch for the random reboot issues seen on V2s. NG is aware. 

Message 561 of 707
cbinder4
Aspirant

Re: RAX120 V2 Constant Random Reboots

I'd like to get the beta link as well.  Same issue with the reboots.

RAX120v2 with serial beginning 6JY

Connected to Spectrum Cable via Arris TM1602

Message 562 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

Sent.


@cbinder4 wrote:

I'd like to get the beta link as well.  Same issue with the reboots.

RAX120v2 with serial beginning 6JY

Connected to Spectrum Cable via Arris TM1602


 

Message 563 of 707
Tonynks
Aspirant

Re: RAX120 V2 Constant Random Reboots

Can I get the beta too please?
admin@tonystegall.net
Message 564 of 707
Zerodameaon
Aspirant

Re: RAX120 V2 Constant Random Reboots

Can I get it PM'd to me as well? This router is starting to cause issues with my work. 

Message 565 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

@Tonynks @Zerodameaon 

Whats the 1st 3 characters of the routers serial number please.

What brand and model ISP modem is the NG router connected too please. 

Message 566 of 707
Zerodameaon
Aspirant

Re: RAX120 V2 Constant Random Reboots

6JY, and for the modem its a Motorola MB8611 on Comcast Xfinity. Not sure if this helps but I am using the multigig port on the router since the service is over 1gb.

Message 567 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

Be sure to use good quality LAN cable between the modem and router. CAT6A STP is recommended. 

Sent.


@Zerodameaon wrote:

6JY, and for the modem its a Motorola MB8611 on Comcast Xfinity. Not sure if this helps but I am using the multigig port on the router since the service is over 1gb.


 

Message 568 of 707
Zerodameaon
Aspirant

Re: RAX120 V2 Constant Random Reboots

Thanks, I have a Commscope Cat 6A F/UTP, that should be pretty decent right? 

Message 569 of 707
FURRYe38
Guru

Re: RAX120 V2 Constant Random Reboots

STP is recommended.


@Zerodameaon wrote:

Thanks, I have a Commscope Cat 6A F/UTP, that should be pretty decent right? 


 

Message 570 of 707
Tonynks
Aspirant

Re: RAX120 V2 Constant Random Reboots

DarrenM took care of me thanks for the help!
Message 571 of 707
ryfoo
Aspirant

Re: RAX120 V2 Constant Random Reboots

I am having problems with random reboots, could i get the beta firmware?

 

6K0 serial

China Unicom VN007+ modem

EE - ISP

Message 572 of 707
qdouziech
Aspirant

Re: RAX120 V2 Constant Random Reboots

Hello,

I have the same problem. Can I get the beta version please ? My serial number starts with 6k0. In addition Is there any documentation on how to install it and do the reset ?

Thanks a lot.
Message 573 of 707
BMetz
Aspirant

Re: RAX120 V2 Constant Random Reboots

After signing an NDA I was sent a beta firmware version that made a huge improvement. Like other owners of the RAX120v2 I was experiencing many reboots. After the beta firmware the RAX120V2 went for over 4 days with no problems. Then while streaming content everything lost network. I checked the router and it seemed fine. After a few minutes I was able to reconnect and logged into the router. The uptime indicator does not show that it rebooted. It is not clear what happened but just like a reboot everything was kicked off and then returned. While this is concerning having it happen just once after 4 days is a huge improvement over what I was seeing. 

 

Lets hope that with this beta firmware version they have identified the underlying problem and when the firmware is officially released they will fix this issue once and for all. 

Message 574 of 707
mlm44
Star

Re: RAX120 V2 Constant Random Reboots

I just reached 40 days of uptime on the beta, with just one unexpected reboot that I attribute to one of my PC LAN ports. Other than that so far so good with 30+ devices including PCs, phones and various IoT devices.

Message 575 of 707
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