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Trying to get customers to replace very common internet cable modems that work just fine with most every other router is probably the wrong path to take. You said the same thing about my fairly recent very common Motorola surfboard 6190 modem which had no random reboots and no video streaming glitches on my previous netgear AC router. The new beta firmware is definitely much more stable as far as random reboots although I occasionally now have a few hiccups in streaming 4k video connected via the 5ghz link.
Cabling is a recommendation only. And for some who are using the multi gig port, better class cable is recommended.
The SB6190 was just mentioned as well as it does have long standing and well known chip set vulnerabilities. But again, was a suggestion. Thats up to you if you still want to keep using it.
There maybe a bit more tuning needed be NG however the beta is only to stop the reboots. Does nothing else to fix other items that maybe seen by NG. If you feel there is something else wrong, please start a NEW post thread and we can troubleshoot it and get it reviewed by NG so they know.
@beachmiles wrote: Trying to get customers to replace very common internet cable modems that work just fine with most every other router is probably the wrong path to take. You said the same thing about my fairly recent very common Motorola surfboard 6190 modem which had no random reboots and no video streaming glitches on my previous netgear AC router. The new beta firmware is definitely much more stable as far as random reboots although I occasionally now have a few hiccups in streaming 4k video connected via the 5ghz link.
If you ask for the beta firmware, they will give it to you and it solved my problems completely. It needs rushed through beta and sent out to avoid all these headaches.
Too late, I've boxed it up. I don't work for Netgear. They can send me a free one if they want to experiment on my time. Otherwise my consulting rate is 80/hr
I too have been encountering this problem on my router. Serial number starts with 6JY. Could someone provide me with the beta firmware for testing please. Thank you
Hello all, I wanted to come back to report on the BETA firmware. I did not want to come back too early and even though I feel a half a month is still too short to report anything, I felt like people are running impatient and the mods need to know the end result.
I have not had any issues requiring a reboot since I updated and factory reset about 16 or so days ago.
The problem for me was different than most reported here and my issue was not the router "rebooting" but instead it seemed like whenever I requested two devices on my network to download a large file at the same time it would "seize" All the lights on top would act as if nothing is wrong but all network functionality was dead, could not even log into the router. Turning the router off and on again would fix this.
Ever since installing the firmware I have not had this issue anymore.
I however have noticed that sometimes the network runs slower than I expect it should, but I have not noticed enough to complain about, just to mention.. perhaps I am just being overly sensitive to it all now.
