RAX120 V2 Constant Random Reboots

[FURRYe38]

Sorry, that serial is for a v1 model router. 

The beta is specific for v2 model routers.

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@cboghiu wrote:

Please a beta firmware request rax120 serial 5F7

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[betterfaster]

I'm back to comment more after switching from Xfinity 200Mbps to Sonic 10Gbps.

Serial: 6JY

Hardware Version: RAX120v2
Firmware Version: V1.2.8.40

Xfinity 200Mbps + ARRIS SB6190 (using the Internet WAN ethernet port)

I ran NordVPN for about 1hour on my main PC pulling 2-3 Mbps. The router would reboot 5-10 times over 60 minutes, sometimes back to back reboots.

Sonic 10Gbps + Adtran SDX662v (using the Multi Gig 5G ethernet port)

I ran speedtests on speedtest.net and fast.com and noticed that fast.com causes the router to reboot about halfway through the upload test. Happens almost every time I run a test. I ran NordVPN for 30min or so pulling 2Mbps without issue. But up/down 400Mbps seems to guarantee a reboot.

[zdzisko]

Can i please have the beta please

Serial Number 6JY

thank you

[FURRYe38]

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Sent. 

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@zdzisko wrote:

Can i please have the beta please

Serial Number 6JY

thank you

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[zdzisko]

cisco epc3925

[FURRYe38]

What mode is the modem in? Bridged? 

Your ISP Modem already has a built in router and wifi. This would be a double NAT (two router) condition which isn't recommended. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the NG router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the NG router gets from the modem. https://kb.netgear.com/25891/DMZ-on-NETGEAR-routers
https://kb.netgear.com/24086/How-do-I-set-up-a-default-DMZ-server-on-my-Nighthawk-router
3. Or disable all wifi radios on the modem and connect the NG router to the modem, LAN to LAN configure AP mode on the NG router.

Try option #2 first...

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@zdzisko wrote:

cisco epc3925

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[zdzisko]

yes modem is in bridge mode. I have a public Ip on wan

[FURRYe38]

Kewl. Just checkin. 👍

[zdzisko]

Will you send this beta firmware so that netegar doesn't restart for me?

[FURRYe38]

I did. Check you inbox here in the forums.

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@zdzisko wrote:

Will you send this beta firmware so that netegar doesn't restart for me?

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[michaelkenward]

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@FURRYe38 wrote:

I did. Check you inbox here in the forums.

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@zdzisko wrote:

Will you send this beta firmware so that netegar doesn't restart for me?

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Reference to an "inbox here in the forums" is puzzling. It may, or may not, be a reference to a "private message".

Look at the top right hand corner of the browser window.

[Mjralt1987]

Any news on when this will be available in the retailer firmware download? I have had these issues for almost a year

Serial: 6JY
Hardware Version: RAX120v2

[BaoMinhKhang]

Can i please have the beta please RAX120V2 Serial Number 6JY

[Obsidian_]

I've pmed you a couple times but could you please send it to me as well?
Modem is a Motorola MB8600
Router is a 120V2 Serial Number 6JY2....

[BaoMinhKhang]

Pls help me!

[Giggi33]

May I have the beta FW? My serial starts with 6K0. Encounter the same constantly rebooting issue.

[apakett]

I would also like the beta firmware

- Serial Number: 6JY

- Modem: CM1100

- Service provider: Spectrum 

Thanks,

Allan

[TrumpKing]

After more than two months of testing on the beta firmware, I can confirm the beta firmware also solves my RAX120v1 issues (fw 1.2.8.40).  My RAX120v1 (with fw 1.2.8.40) always becomes unstable or even loses Internet connection (both wired and wireless) due to overheat.  It usually happens within in few days after a reboot.

The beta firmware makes the option "Always enable fan" work on routerlogin.com/debug.htm page. The fan never spins in current released version (fw 1.2.8.40). In the beta firmware, I also have to turn on the option "Always enable fan", otherwise, RAX120v1 still reboots every few days automatically. 

My setup:

modem: CM2000

router: RAX120 (v1) with fw: 1.2.8.43-rc

ISP: COX

[seifrjd]

Please also send me the info on the beta firmware to solve the reboot problem.

Thanks.

[chaosminionx]

Please send me the beta firmware for the reboot fix. I am on v1 and would like to test this based on positive feedback from offer v1 users.

[FURRYe38]

Sorry, The beta is specific for v2 model routers.

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@chaosminionx wrote:
Please send me the beta firmware for the reboot fix. I am on v1 and would like to test this based on positive feedback from offer v1 users.

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[FURRYe38]

Whats the first 3 characters of your routers serial number please.

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

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@seifrjd wrote:

Please also send me the info on the beta firmware to solve the reboot problem.

Thanks.

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[seifrjd]

I have the v2 model ... please send me the firmware update.

Info:   RAX120-100NAS v2   Serial # 6JY21 ....

Thank you.

[seifrjd]

Info:   RAX120-100NAS v2   Serial # 6JY21 ....

I have the v2 model ... please send me the firmware update.

Thank you.

[BaoMinhKhang]

My RAX120V2, serial: 6JY2165