RAX120 won’t connect with switch connected to lan port of router

[Bruinbuddy]

I can not get a connection to my network when using a switch connected to a lan port on my RAX120 router. Any help will be greatly appreciated.

[Christian_R]

Hello Bruinbuddy - Thanks for taking the time to post. Would you mind telling us what kind of switch you have and what firmware version the RAX120 is on? 

~Christian 

[Bruinbuddy]

Firmware is V1.0.0.84
Switch is NETGEAR GS308.
I also tried a TPLINK TL-SG108.

Thanks.

[Christian_R]

Hi Brainbuddy - Thanks for confirming. I'd like for our support team to reach out to you for further investigation. Please send me a message with your contact info and serial number (router and NETGEAR switch).

Looking forward to hearing back from you,

Christian 

[Christian_R]

Hello Chris, 

Thanks for the information. I have forwarded it to support and they should be contacting you as soon as possible. 

Regards,

Christian 

[Bruinbuddy]

Thanks

[Bruinbuddy]

No contact. Your support sucks. Thanks for wasting my 400.00.