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Forum Discussion
RAX15|AX1800 wireless device random disconnects
The issue is that every so often one of our devices no longer has access to the internet. It's connected to wifi but it says there's no internet OR the device refuses to connect. The issue occurs BOT...
Did you get any resolution to this yet? I have been having the same problem for awhile as well.
No real solution. It seems the only way to limit the issue is to disabled AX feature support...which basically negates a significant feature and purpose of the $150 router.
Netgear needs to push out a firmware update to fix this problem.
Model isn't in the list above. Wierd.
I am running the router in Access Point mode. No 'Smart Connect'.
I am having issues with connectivity with 2 of the 7 Wi-Fi devices connecting to my AX1800.
The Samsung Note 8 phone works great most of the time, but occasionally when I return to within range of the Netgear, it connects just fine to the 5 GHz channel, but no packets are sent upstream. Therefore the device shows 'No Internet connection'. I can switch the the 2.4 GHz radio with no problem. Switching back allows to connect but still no IP traffic.
No errors in the logs on the upstream router or the Netgear.
Reboot of phone doesn't help.
Turning off the 5 GHz radio, and then turning it back on, clears the problem. Obviously, other devices connect to 5 GHz are bumped off.
The Ring Doorbell Pro (purchased soon after the Netgear) would never connect to the 5 GHz radio, even though it shows the SSID. It connects fine to the 2.4 GHz radio.
However, it sometimes is inaccessible to the Ring app on the phone or to the Echo Show. But I can often connect to the 'Device Health' and it shows a good signal. Ring support told me to reset the doorbell and reconnect. This sometimes works but is very inconvenient.
If anyone is having similar issues with these types of devices please share. If you solved it too, that would be even better!
An update on this. I also noticed a wierd issue with a 3rd device, TCL Roku TV. The YouTube app wouldn't accept a 'cast' request from an Android app.
Ring suggested I turn AX off, too. That fixed it. No random disconnects on Doorbell, no 'connected but no traffic' on the Phone, and YouTube on the Roku TV works. It's still pretty fast (only 2 AX-capable devices in the house anyway) but I shouldn't have to dumb down a product to act the same as a less expensive one in order to make it work.
This needs to be fixed in the firmware. I bought the device NEW about 3 months ago. Dropping support on a new router is really <4-letter-word> customer support.
I still have a ticket open with them for another issue and have included this there, if they give a fix I'll update the community.
Smallnetbuilder reported just recently that the RAX15 is limited to 7 STAs (connections). After that, it is not good. I would upgrade.