RAX200 AX11000 completely disconnects each day??

[joe_wht]

The past 2+ weeks my Nighthawk AX11000 (RAX200) will completely disconnect the internet, maybe even power down just about everyday.  Last week I started testing if rebooting the modem only, router only, both and it seems to be JUST THE ROUTER!!

No Wifi, No hardwire, my web browser can not even connect to it like it will if the ISP is down.

.

Anyone else ever have this trouble with the AX11000 ?

I've always used Netgear routers, always bought the newest best one out there..

I just find it odd to have Netgear problems.

[plemans]

What firmware are you on?

What modem are you using?

Have you tried a factory reset and reinstall? the RAX has gotten some significant updates recently and they've responded favorably to a reset/reinstall due to the changes. 

[joe_wht]

Thanks

Firmware was not UTD.  I like the new attached devices & access control.

I see there's no High, Med, Low priority options.

I wish I could give my security cams Highest priority way above everything else.

.

Modem: Newest Netgear modem 2 yrs ago.

.

But anyways.. I'll know in 48 hours if this worked.

[joe_wht]

NO LUCK.. it didn't take but a few hours and the routers Wifi AND Ethernet internet DIED!!

I'm thinking since both wifi & ethernet are both dieing that something on the circuit board

might be fried or Frying..

GOSH... I think I gave my R8500 away last year..

What router do you guys suggest ???

I'm not a gamer,

BUT --- (58 devices)  I want my

11  Nest Cams to have FULL FORCE - Most Important

Desktop & laptop Ethernet, iphone & roku - 2nd most important

3 bedrooms, roku, Blueray, Dish Network,  3 bose & iRobo

.

I've got my Livingroom & Bedroom devices ALL HARDWIRED (Netgear bridge)

The only Wifi items are my Cams, ipads & 1 iphone + iRobot

all balanced according to distance between 5G, 2.4/2.4G

[joe_wht]

** I actually just bought this router Nov 28, 2019

[Altsai]

if you still encounter the same issue, you may submit a ticket to the support team to help with.

[plemans]

Try a factory reset of the RAX200 and then reinstall. Leave everything default other than the wireless ssid and password. and whatever you need to get connected online. The RAX devices have responded favorably to a factory reset. 

What modem are you using? "the newest in the last 2 years" doesn't tell us much.

If you try the reset option and it doesn't work, I'd submit for an RMA with it through netgear. You're within your  year warranty. 

[joe_wht]

Hey Thanks for the info.

My modem is the Netgera CM600  DOCSIS 3.0 24x8.

I emailed with a tech yesterday.

Oddly,  After I created this community chat & you reminded me to check the firmware. I FORGOT the most simple thing

as checking to make srue the firmware was UTD, it wasn't. Had a nice fancy

upgrade.... but the router again shut down wifi/ethernet.

The Netgear tech sent me a Firmware Downgrade, thats newer than what the router had operated on,

but not the newest.....  SO FAR it has not shut down.

.

Hopefully I'll get a chance to watch Roku/ netflix and turn on/off my cams and see what it does.

... normally when I'm at work and ONLY the cams are running is when it messes up.

... however, yesterday twice it did when Roku/ Netflix & I had turned off several cams.

.

The next time it messes up I will do the Reset instructions you gave.

thank you So Much for the info !!

[SERSX]

I have been experiencing a daily disconnection for a few seconds at random for the past say 2-3 months I belive. I just did an update and then reset the system holding the button. Lets see if this disconnection continues.