RAX200 connectivity issues

[MGHA]

I'm curious if anyone has had a similar experience with this router.

When I upgrade firmware, I did lose to accesses to my router with browser (192.168.1.1). And When I logon to my NETGEAR account, ask me to pay money to fix the issue!!?? I did not change my password or any configuration and I do not want buy extended warranty. Am I able accesses to my expensive router? I think pushing customer to pay for ( PURCHASE SERVICE CONTROCT) and disconnected them to accesses to their device is not good idea for NETGEAR company.

Please fix this issue and let me accesses to my router againe.  

Thanks

Model: RAX200|Nighthawk Tri-band AX12 12-Stream Wi-Fi 6 Router

[plemans]

What error does it give you trying to access it? 

did you try a simple factory reset and reinstall? Whenever there's an issue after a firmware change, its usually step 1. 

[hpsgtech]

I encounter the same issue. I was basically been forced to change password and buy technical support. I X out of the request and connected to my router through my browser.