Re: RAX35 (AX3000) causing frequent disconnects over WiFII

cbondre · ‎2020-07-13

Hello Netgear

I had purchased and installed RAX35 (AX3000) router in Dec 2019. It worked fine for past 5 months and in early June had the firmware upgraded to latest V1.0.3.80_1.0.1. Past 3 weeks i have seen that the WiFII suddently shuts down and i have to power off router and wait few mins and then power on the router. Then the WiFII shows up for both 2.4 G and 5 G and it works well.

This has been occuring more frequently last few days and i am worried with all family at home and kids taking online classess / exams if this occurs in day , it could create problem.

Can any one help me with possible remedy for the above OR is this a know issue with the particular model and whats the sollution ?

Thx

Shekhar

microchip8 · ‎2020-07-14

Sounds like a firmware problem. Downgrade to the last known working version

plemans · ‎2020-07-14

prior to the downgrade, I'd try a simple factory reset and reinstall. the RAX devices have responded well to factory reset and reinstall after firmware changes.

CLBTuco · ‎2020-07-14

Hi. Have the RAX40 with V1.0.3.80_1.0.1, having same problem. Purchased in March 2020. Just had to reboot the router to get WIFI back. Really don't want to restore back 1 firmware version, it took me weeks to get everything connnected and working. Hopefully there is a firmware or option fix.

Thanks

CLBTuco · ‎2020-07-14

I should have searched, looks like issue is being tracked here (https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/RAX40-Firmware-1-0-3-80-Crash-Bug-...). Trying some of the option changes suggested.

kvik369 · ‎2020-07-15

anyone having any luck?

UpsetCustomer98 · ‎2020-07-17

I am having the exact same problem since the latest firmware upgrade. The router stops working multiple times a day and I have to power it down and back up. It then works for a while and then stops again. I did a hard reset and set everything back up and it worked for a short while and started the same thing again where it quits multiple times a day. I am now going to be forced to buy another router. I assure you it won't be Netgear.

kvik369 · ‎2020-07-17

previous firmware doesnt crash wifi but access control is buggy I agree with buying another non netgear router Any suggestions?

SN1 · ‎2020-07-19

Purchased this router in March 2020; worked through May brilliantly. After installing the latest firmware in June, the router started crashing- needed frequent rebooting, started forgetting passwords, etc. Created a case with Netgear; after multiple attempts to resolve the issue over the phone and quite a few wasted hours, the router was exchanged for a new one. Exactly the same problems with the new one, which forced me to purchase another router because this one was not reliable and the wife and I work from home. I would like to have this one fixed, though, because it was a great router before the update. I read that it is possible to switch back to the old firmware version. How is this done? It might be a good solution until a new firmware version comes up. Thank you!

er65nsunny · ‎2020-08-04

I was having the same problem. Could not figure it out. Then I noticed my phone was only showing NETGEAR24-5G for the wifi channel no NETGEAR24. I logged into the router aqnd checked the wireless names and both the 2.4G and 5G were both labeled as NETGEAR24. I managed to get the 5G to change to NETGEAR24-5G and it seems to work now. Hope it stays this way.