Just wanted to tell everyone here that Netgear is currently developing a new firmware for the RAX40! I have been working with them and this weekend I am going to be testing a beta firmware. So hang tight.
Recently I find it is very consistent that the RAX40 router will drop wifi when I start facetime with my iphone for few minutes. see if you could test it with the beta version and report any issue to netgear, thx
I tested the new beta a bit this weekend. It is more stable however still doens't work with the EAX20 Extender and my iPhone X was constantly dropping off the Wi-Fi while using Smart Connect. Still ways to go.
Those need to work. I use them and they are still unstable. It's an expensive piece of hardware to not be able to utilize its full potential. If you are submitting debug logs to Netgear, I would turn those options on.
This is ridiculous. When will technical support release a solution? I updated my firmware last weekend not knowing about the issue, and now have to do 2 power cycles a day when the WiFi drops.
I even attempted to rollback the firmware which did not solve the issue, but maybe I did not rollback far enough.
I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router.
I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.
Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.
I will update if any issues in future, but now I am beleving that the there was a hardware issue.
Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.
Yeah so probably a hardware component changed. And the firmware development teams are developping on the new hardware. That is why they can not fix it. They can not reproduce it on their devices.
I have a RAX35 with 1.0.3.80 firmware and my router just completely froze on me again requiring a power cycle. Only one device was browsing the internet so the internet load was very low. The router information page says its hardware version R1.05. The router is less than a year old and still under hardware warranty but out of technical support. Should I try to RMA the device?
All this is quite disheartening: I bet on Netgear for their quality by taking also an eax20... if it was a hardware problem, in Italy their support is paid, should I open a support subscription to have my router replaced? No thanks....
I had almost all the issues mentioned in this post when I upgraded to 1.0.3.80 so not repeating those. I raised an issue with the support and after 2 to 3 weeks to and fro communication with them, they decided to replace my router.
I was aware of the 1.0.3.80 firmware issue from these channels but I decided to give this replacement a try. The device was out of stock for more than a month and got the replacement on 2020-09-09.
Upgraded the replacement router to 1.0.3.80 firmware and Its been 4 days now and I can say that I am not facing any issues with it. Not even one time I had restarted the router and there is no siggnal drop or router been going to a hung state.
I will update if any issues in future, but now I am beleving that the there was a hardware issue.
Any one else in the community tried with the replacement? I think all should try to get a replacement if possible.
Thanks
Sreenuraj
I will try first with Amazon because luckily I got it through them.
