Even I beleived it is firmware issue, but with my previous router with firmware 1.0.3.80 I had to restart twice everyday because of the issues, and with the replaced router, with the same firmware till today (got it on 9th Sep) I have not restarted once.
Hi all. Currently using a beta firmware following a discussion with the support yesterday. So far so good, 24 devices connected, smart connect and wpa2/wpa3 mode. Router hw version v1.05. Will let you know in a week or 2.
Can you please test AX, 5Ghz, and high wireless traffic (i.e. speed test or video conference) with the new firmware? I seem to have more disconnects and router lockups using these areas.
@itsmehuey wrote: @benoit_frhow did you get the firmware? Is this available for public testing?
I wrote a email to the support, got a case # and called them afterwards. Then, following a discussion, the tech guy offers me to try a beta FW. Quite smooth.
@benoit_fr thank you. Would you be able to share it please? I cannot be bothered dealing with the poor support team. I tried contacting them and they’ve been less than helpful.
I have the RAX40. It also started crashing daily and not allowing wifi connection or login. A restart usually set things going again but I've need to do that daily. During last week it was not loading pages correctly even after logging in after restart and required a factory reset. I've got about 30-40 devices connected.
After finding this thread today i've downgraded the Firmware to see how that goes. Thanks in advance if it does.
Also interested to know what develops with this firmware/model upgrades.
I went through the process of obtaining a replacement router from Netgear. it has been up and running since Wednesday and still crashing. All the firmware is updated, etc. so it is NOT a hardware issue. This is clearly a firmware issue.
It's not possible to share the Beta FW since each beta tester signed an agreement. contact the support, they should send you the FW after discussion and agreement process !
My RAX40 has been exchanged last 2nd trim and Hardware Version is R1.05
It's using beta f irmware : Firmware Version V1.0.3.83_1.0.2 running fine; I don't use smart-connect as I don't wnat to reconfigure devices...
Unable to share the f/w as it's given with restrictions... I obtain it after escalation to the support.
Best regards
R
>> sorry, don't understand what do you mean by reconfiguring the devices ? If you are using the mixed mode (WPA2/WPA3) it (should) work without new conf on the device side
Update here. To recap, I did the router exchange and received the refurbished router last Wednesday. The refurbished router also drops the signal 1-2x per day requiring a full restart. It's running the 1.0.3.80 firmware. I have since swapped it out to an older router I had in storage and will not be purchasing a netgear product in the near term.
about : >> sorry, don't understand what do you mean by reconfiguring the devices ? If you are using the mixed mode (WPA2/WPA3) it (should) work without new conf on the device side
I try to better explain: as before f/w 80 there wasn't smartconnect available, so 2.4 & 5 GHz Wifi didn't have same SSID.
As I have devices using 2.4 and others 5 GHz I don't want to change SSID on the 5 GHz ones with the RAX40 having to choose the right one...
Why isn’t anyone from Netgear coming into the community forums and providing any kind of transparency or update to the issue at hand? It’s such poor customer support.
Netgear does not read this. Need to make complaints elsewhere, like social media, computer websites, email to computer magazines, BBB, etc. Get some attention. This is a just a page for all of us to share info.
