RAX40 Firmware 1.0.3.80 Crash/Bug Log

[itsmehuey]

@carminea that's not entirely true.. there are folks here who are associated with netgear, eg. @Dustin_V @Christian_R 

[rax40user]

The hardware verson of my replacement RAX40 is R1.05

[carminea]

Well if that were the case why is nothing being done. Needs to be complained about more on social media to prevent others from losing money, time, and headaches. School kids are missing out on virtual learning since Covid-19 started

[itsmehuey]

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@carminea wrote:
Well if that were the case why is nothing being done. Needs to be complained about more on social media to prevent others from losing money, time, and headaches. School kids are missing out on virtual learning since Covid-19 started

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it's not that nothing is being done. as you can see, some people are getting replacements (albeit, exactly the same hardware revision) and others are also being provided with test versions of a firmware update. however, what i was complaining about is the lack of transparency to us users when they know for a fact that this issue is widespread and affecting EVERYONE who updates to the latest firmware.

[carminea]

Part problem is the netgear nighthawk app is forcing people to upgrade. When one logs into the app it tells you update and you cannot go further.

[itsmehuey]

My netgear nighthawk app does not force me to update. It tells me that an update is available but does not force me to download/install it, and am able to continue using the other features. I have turned off automatic updating if that makes a difference.

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[jaf2020]

Acknowledgement that there is an issue and that a fix is under development would go a very long way... instead, it is months of radio silence. That leaves me with the sense that this is not a priority for Netgear.

[carminea]

Well maybe like this article says and many others on the internet, it might be just junk that they cannot fix it

https://www.tomsguide.com/news/netgear-routers-no-fixes

[benoit_fr]

Hello all,

Just for you to know, I just sent an email to the support saying that I had no issue with the beta firmware since a bit more than a week BUT, I had to remove the AX mode from the wifi setting.... 

Hope this will help them to publish a new stable FW and fix this issue.

[kvik369]

Im confused - if you "had to remove the AX mode" , isnt there still an issue?

[benoit_fr]

sorry for my bad english, I reformulate 😉

No issues with the lastest beta firware using only AC wifi mode. No AX mode.

[christer12]

How do I contact support through mail? Want do try the new beta. All bugs with the router is so annoying 

[itsmehuey]

Where are the likes of @Christian_R and co, who actually are affiliated with Netgear? Can you guys PLEASE make this a priority? Even provide us poor folks with access to the beta instead of making us all individually go down the route of contacting the support team only to have to continue to repeat ourselves about the problem and potentially get no where?

[carminea]

Nobody listening here. Go to social media. Try there Facebook page. Word needs to get out, atleast to help others before they make a netgear purchase. Prevent more people from losing time and money

[itsmehuey]

My issues just keep on getting worse....

https://community.netgear.com/t5/Nighthawk-Routers-with-WiFi-6-AX/Nighthawk-Rax40-router-stops-sendi...

[benoit_fr]

The support closed my ticket today. I told them that I had no issue with Beta Firmware in the situation were the AX Mode was desactivated. They concluded that the case was solved ! 🙂 🙂 So  I answered the closed ticket survey asking not for a remplacement but a fully functionnal firmware or a voucher in order to purchase another netgear working product. We'll see. Else I will switch to a cheap chinese Wifi 6 product on which I can install openwrt if expensive products are not anymore reliable ...

[kvik369]

Im getting ready to buy a TP-Link

[dmwalsh]

Hi there, having the same problem with my router, dropouts, what can be downe to fix this?

[itsmehuey]

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@dmwalsh wrote:

Hi there, having the same problem with my router, dropouts, what can be downe to fix this?

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if you read through all of the threads and posts pertaining to this issue that everyone is having, the only things that can be done:

• return the router if you are able to (most suggested option as this router is absolute garbage)
• keep the router and revert the firmware to the previous version until Netgear fixes the firmware and releases a new version of it (don't keep your hopes up for this to happen any time soon).

[benoit_fr]

I decided to return the router today. Fed up with issues on firmwares. This product should not be available anymore. There's clearly a conception problem since there are regular FW issues. Bye netgear. 

[itsmehuey]

I really wish I could return mine....

[carminea]

Good move, plenty of other companies out there

[ANOAK]

How were you able to get a replacement? I've been calling customer support since July and they still will not issue me a replacement. I've been on a wild goosechase with them, spending 12+ hours in total on the phone with their customer support team. After 3 months and lots of mis-information, I finally reached an L2 technician and I thought all of my problems would be solved because all calls leading up to that indicated an L2 would be the one to issue a replacement... only to find out L2 can't do that. Is there a magic word I --- just lost connection again---

[carminea]

Open up a warranty case online. They will send you info

[Eagle-Two]

My router with 1.0.3.80 recently locked up at an inopportune time. About a week earlier I switched to a wired connection but the router still completely froze up on me dropping all connections including LAN. I checked the modem and it didn't show an active LAN connection on the RAX Ethernet cable. I had to power cycle the router. In addition to the random disconnects, I also randomly get this router freeze.

Today I downgraded the firmware back to 1.0.3.62 and reset the router. I'm now using AX once again so I should know in less than a week if the downgrade helps with stability. In reviewing the Netgear discussion boards, I see several Nighthawk router models from RAX35 to RAX120 reporting disconnects. I'm wondering if there is a common feature or configuration causing the issue.