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Forum Discussion
RAX40 Firmware 1.0.3.80 Crash/Bug Log
Hello folks, can everyone please log all the issues they are experiencing with the RAX40 router on 1.0.3.80 firmware under this thread, I see there are several threads going on about the issue, figur...
I would hold them to that... and I did. They replaced it at their own expense.
I basically told them to cut the crap... and they did. I wasn't interested in becoming a tester... I purchased a ready product and i don't have the time and I'm not on the payroll.
As I stated in previous posts... you have to force your way past LVL 1 support. I could go on and on about how this is not the right way but truth be told, most tech companies just hire people who read scripts and its a battle to get to the higher level tech support people... it has happened to me many times which is why I don't even blink when this happens. If you buy a router from another company and it works... great!.... but when you call them you are likely to receive the same treatment if you have a problem. Years ago ASUS put out a series of gaming routers which were all defective because they were all running at almost 100degrees Celcius. They just kept on replacing them with the same defective units until the warranty ran out.... I would say that's not much better. Truth be told, none of the companies put out a stellar product and the online reviews are rigged because no one tests for long term use, only for the day or two they have it in their shops.
At least Netgear stopped selling the Version 1 and re-designed it properly... though I would say they should've gone further and forced a recall.
But you are right, the ver 1 model of this isn't capable of doing what it was advertised to do, and that's fraud. I would mention that in the call....but nicely... unlikely to get anywhere screaming.
I can't even get through to support anymore and they have closed all my cases..
Is anyone still using the RAX40v1? I updated to the latest firmware with the features stripped bare from the device... and even after that, I'm STILL encountering:
- dropouts of my internet (both 2.4GHz and 5GHz bands still broadcast but unable to connect from any of my devices)
- dropout of my 5GHz band - cannot reconnect to it but able to connect to my 2.4GHz band
Only way I was able to remediate was to yet again reboot the router.. this is getting incredibly tiresome and I cannot even contact support to open a case anymore for a replacement because all my cases are closed and that stupid 90 day "complimentary" support has lapsed months ago.
This f**king router, I swear.. Netgear you guys are trash.
Got exacly the same problem as you and I don't have the 90 days. Netgear are realy not helping there customer with there lack of suport. They sould send an email to all of the v1 owner and tell them that they will recive the v2 without charge. They are striping feature and are not giving suport.
I just sold my RAX40 V1 for the half-price I bought it one year ago.
Bye Netgear !! Now I'm switching my wifi network to TP-Link hardware (TL-WA1201) : no WiFi 6 but much more stability
- Will most likely do the same abs sell mine and get another wifi6 router from a more reputable company. Netgear can go F themselves.
Firmware 1.0.3.94 is out adding WPA3, OFDMA, etc. I boxed up my RAX40 3 months ago after 9 months of hell. In another lockdown so decided to factory reset the door stop and update to .94. I've added it to my network with 1 WIFI 6 device and 1 2.4g smartdevice. Lets see if they can stay connected for more than the 3 hours (.88 firmware).
I don't know how any corporation of substance can make the promises that Netgear made on the RAX-40 and deliver a non-functional POS with such total contempt for its customers. It never worked and they've run the clock out on warranties. Sold my Netgear garbage to some fool on eBay and bought a Google Nest Mesh WiFi that ACTUALLY WORKS! Never again, Netgear, ever!!!!!
This morning I saw that Firmware 1.0.3.94 was released. I have a RAX35v1 which is same as the RAX40v1 without USB. I have been following this thread on the RAX40 because the same issues affect the RAX35.
Finally Netgear has issued a new firmware restoring the functionality we all paid for but Netgear removed to make the router simply work. Supposedly 1.0.3.94 reenables WPA3, OFDMA, and Smart Connect.
I have been running firmware RAX35v1_V1.0.3.88 which has been very stable (but with the removed AX features). I did an upgrade to 1.0.3.94 today. My settings were remembered after the upgrade except for the traffic monitor which had cleared out statistics.
So far so good. Only issue was an older WPA2 client could not connect to wireless when router set to WPA2 (AES) + WPA3. But other older WPA2 clients could so I assume it is a client driver issue that can't handle WPA2 + WPA3 protocol.
I will run the new firmware for a week and post my experiences with router stability. Hopefully it will be stable like 1.0.3.88.
And to Netgear... yes you did (hopefully) fulfill your obligation to your customers in providing the functionality advertised for the RAX35v1 and RAX40v1 devices, but there is no excuse for the lenght of time it has taken nor the complete lack of respect to your customers by not communicating at all regarding any status for resolution. This doesn't absolve you of horrible customer treatment, but does address whether there might be a potential legal liability against Netgear.
- Thank you for doing this. I'll await your results eagerly. Cheers
I have a RAX35 and will be upgrading to the new 1.0.3.94 firmware version in about 2 weeks. After updating to 1.0.3.80, I had stability issues and eventually had to rollback. I've had good success with 1.0.3.88 so I'm going to monitor the boards for a short time before updating.
- G'day, do you have any updates on how the latest firmware is going please? Thanks
- Got the firmware updated on mine. I factory reset my router after the update and couldn’t access my admin console at all via IP or router admin URL.
I had to perform my setup using the mobile app.
Have had the router running for the past week and have had no issues with disconnects or crashes.
Maybe they have finally fixed the issues and brought the router back to what it should have been with all the advertised features. I didn't do a full test as I replaced my RAX40 with another router. I put 1 WIFI 6 device and 1 smart switch on the RAX40 and no issues in over a week. With the 2 previous firmware releases, I couln't go a day without loosing WIFI connectivity.
I have a RAX35v1 and upgraded to the new 1.0.3.94 firmware version last Friday, from V1.0.3.62_1.0.1. I have 12 devices connected, no dropouts or other problems. Seems solid so far. I am not running smart connect.
I've been running the new firmware v1.0.3.94 on my RAX35 for about a week now.
I've experienced no problems. I've had no disconnects, dropouts, or need to reset the router. It appears to be as stable as RAX35v1_V1.0.3.88.
I am running with AX enabled. I am not using smart connect.
From my experience I'm satisfied with the stability of firmware v1.0.3.94 with my configuration. Of course your configuration may uncover problems due to features I'm not using or hardware compatibility issues that do not pertain to me.
So other than having one older WPA2 client that would not work with the router when the router was in WPA2 +WPA3 mode, I have had no problems.
Hope this helps others.