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Orbi WiFi 7 RBE973

RAX45 no internet connection


RAX45 no internet connection

Yesterday afternoon we had some bad thunderstorms and the power went out for approx 90 seconds. Since then the router will show the 2.4, and 5g networks, but has no internet connection. I have rebooted my modem and router several times, and have factory reset the router and tried to establish it as a new router again, and no matter what I do I get no internet connection. I went through routerlogin.net and it says there is no ethernet cable connected, but there is, and I have tried 3 different cables now and got the same results. Any feedback is appreciated.

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Re: RAX45 no internet connection

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Be sure your using a good quality LAN cable between the modem and router. CAT6 is recommended. 


Has a power off for 1 minute then back ON with the ISP modem and router been performed?
Be sure to restart your network in this sequence:
Turn off and unplug modem.
Turn off router and computers.
Plug in and turn on modem. Wait 2 minutes for it to connect.
Turn on the router and wait 2 minutes for it to connect.
Turn on computers and rest of network.

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