RAX50 nat moderate and packet burst

[setrio]

Hi,

I just bought a RAX50 and I can't get the nat to open in games. Also, I get tons of packet bursts at the point of being unplayable (testing on COD: Warzone).

Tried to set NAT to open, enabled/disabled uPnP and port forwarding without luck. Also, disabled the protection app just in case and nothing changed.

I don't care much about nat to be open but packet bursts are a concern since I can't play any multiplayer game at this point. The issue is with the router because I had a Linksys before without any issues, so...

Any ideas? Any help would be appreciated

[setrio · Accepted solution]

I finally just returned the product, it didn't work and support was useless

[plemans]

what modem/gateway are you connected to?

[setrio]

none, it goes directly to the wall jack from the internet provider.

[plemans]

And that jack has something connected to it. 

[setrio]

Maybe I explain it wrong, my english is not good, sorry about that. The modem goes directly to the white box on the wall that is just a relay or something like that, there is no router or anything like that between the RAX50 and "the internet".

[plemans]

that white box has something converting from fibre to ethernet. 

Just trying to determine if that "white box" has other functions built into it

[setrio]

I'm pretty sure it doesn't, I checked with the internet provider and they said it shouldn't be a problem. My english is bad but I have some knowledge in the matter, so I'm pretty confident that the "white box" is not the issue. Either way thanks for trying to help, I really appreciate it.

[setrio · Accepted solution]

I finally just returned the product, it didn't work and support was useless